Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donna L. Owens

Havana,KS

Summary

Dynamic Digital Team Lead at Walmart with a proven track record in coaching and mentoring, enhancing team performance through effective training and relationship building. Skilled in schedule management and conflict resolution, I foster a positive work environment that prioritizes diversity and inclusion, ensuring excellence in service delivery and employee engagement.

Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in project management, conflict resolution, and strategic planning. Reliable and flexible, fostering cohesive and productive team environment.

Overview

10
10
years of professional experience

Work History

Digital Team Lead

Walmart
06.2020 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Managed schedules, accepted time off requests and found coverage for short shifts.

Waiteress

Eggberts
01.2016 - 06.2020
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.

Education

Bachelor of Science - Business Administration And Management

Pittsburg State University
Pittsburg, KS
05-1995

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Quality control
  • Workplace safety
  • Schedule management
  • Diversity and inclusion
  • Relationship building
  • Employee training
  • Task delegation

Timeline

Digital Team Lead

Walmart
06.2020 - Current

Waiteress

Eggberts
01.2016 - 06.2020

Bachelor of Science - Business Administration And Management

Pittsburg State University

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