Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tysen Coombs

Rexburg,ID

Summary

Digital Team Lead at Walmart with a proven track record in enhancing workflow efficiency and customer satisfaction. Skilled in performance monitoring and conflict resolution, I excel in coaching teams to achieve quality goals and exceptional performance. Committed to process improvement, I consistently deliver exceptional results while fostering a collaborative work environment.

Overview

5
5
years of professional experience

Work History

Digital Team Lead

Walmart
03.2024 - Current
  • Assisted associates in daily operations to enhance workflow efficiency.
  • Supported project planning by managing digital tools and man hours to fulfill the business's needs.
  • Contributed to team meetings by sharing insights and solutions to overcome challenges seen in the department.
  • Engaged in weekly training sessions to understand company policies and ways to improve the business.
  • Worked directly with associates to ensure their needs are met with scheduling as well as daily workflow.
  • Provided regular action planning for associates to ensure optimal productivity.

M3 Digital Personal Shopper

Walmart
10.2022 - 03.2024
  • Provided exceptional customer service, addressing customer questions promptly and satisfactorily.
  • Collaborated with team members to enhance overall shopping experience for customers.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Front End Courtesy Clerk

Walmart
03.2021 - 10.2022
  • Ensured the efficient transfer of carts from the parking lot back into the building for a great customer experience.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Kept cleanliness and presentability for customers on the exterior of the building.

Education

Bachelor of Computer Science - Computer Science

Brigham Young University Idaho
Rexburg, ID
12-2028

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Performance monitoring
  • Quality control
  • Workplace safety
  • Process improvement
  • Complaint resolution
  • Regulatory compliance
  • Talent acquisition

Timeline

Digital Team Lead

Walmart
03.2024 - Current

M3 Digital Personal Shopper

Walmart
10.2022 - 03.2024

Front End Courtesy Clerk

Walmart
03.2021 - 10.2022

Bachelor of Computer Science - Computer Science

Brigham Young University Idaho

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