Donnelly Thompson
Stockton
Summary
Focused and reliable professional with a strong work ethic and proven ability to remain attentive in fast-paced environments. Experienced in monitoring surroundings, resolving conflicts calmly, and ensuring the safety and satisfaction of guests. Skilled in clear communication, problem-solving, and handling transactions with integrity. Recognized for maintaining composure under pressure while upholding high standards of security, service, and professionalism.
Overview
3
3
years of professional experience
Work History
Server
Kiki’s Chicken
Stockton, CA
02.2024 - 04.2025
- Greeted and seated guests with a friendly, welcoming attitude, ensuring a positive first impression and smooth flow of service.
- Provided attentive table service, taking food and beverage orders accurately and delivering meals in a timely manner.
- Maintained detailed knowledge of menu items, daily specials, and promotions to assist guests with selections and upselling.
- Handled payments, processed transactions, and balanced cash register at end of shifts.
- Collaborated with kitchen staff and fellow servers to ensure efficient operations and high customer satisfaction.
- Resolved customer concerns quickly and professionally, contributing to repeat business and positive reviews.
- Kept dining and greeting areas clean, organized, and in line with health and safety standards.
TSA Agent
TSA
Oakland, CA
07.2022 - 02.2024
- Screened passengers, baggage, and cargo using X-ray machines, metal detectors, and other security technology to ensure compliance with federal regulations.
- Conducted thorough physical inspections and pat-downs when necessary, maintaining professionalism and sensitivity to passenger concerns.
- Identified prohibited items and took appropriate action in accordance with TSA policies and federal law.
- Monitored entry and exit points to secure restricted areas and prevent unauthorized access.
- Provided clear instructions and excellent customer service to passengers, balancing safety with efficiency.
- Collaborated with team members and law enforcement to manage security incidents, potential threats, and emergency situations.
- Maintained detailed knowledge of current TSA regulations, procedures, and security protocols.
Education
Biological Sciences
Stanford University
Palo Alto, CA10.2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server
Kiki’s Chicken
02.2024 - 04.2025
TSA Agent
TSA
07.2022 - 02.2024
Biological Sciences
Stanford University