Donny Lopez
Houston,TX
Summary
Meet and exceed customer expectations for quality and professionalism. Striving to provide exceptional work.
Overview
3
3
years of professional experience
Work History
Experience Supervisor
Best Buy
Richmond, TX
07.2025 - Current
- Supervised daily sales floor operations, ensuring team readiness, strong customer engagement, and adherence to Best Buy service standards.
- Coached and supported Sales Advisors to improve product knowledge, selling behaviors, and overall performance.
- Monitored sales metrics and customer experience indicators, taking action to drive improvements in efficiencies, attachment rates, and 5 Star Surveys.
- Resolved escalated customer concerns with professionalism, reinforcing a positive brand experience.
- Collaborated with leadership to execute merchandising updates, promotional setups, and department readiness.
- Assisted with opening and closing procedures, maintaining store security, accuracy, and operational compliance.
Product Flow Specialist
Best Buy
Katy, TX
06.2024 - 07.2025
- Received, processed, and shipped products to and from the store while maintaining accurate inventory levels and organized stock areas.
- Stocked merchandise and executed visual merchandising setups to ensure a clean, appealing, and sales‑ready store environment.
- Assisted customers with product carry‑outs and supported dot‑com order pickups to ensure fast, efficient service.
- Served as Shift Lead and Key Holder, performing opening and closing procedures and ensuring store readiness and security.
- Led the Product Flow Team during truck unloads, coordinating workflow and maintaining productivity standards.
- Trained new team members on product flow processes, safety procedures, and company expectations.
- Ensured curbside pickup times (Under 5 minutes) and online order fulfillment metrics (Under 15 minutes) consistently met or exceeded company standards.
Retail Sales Associate
Best Buy
Katy, TX
11.2023 - 06.2024
- Executed daily store operations, including opening and closing procedures, to maintain a secure and efficient environment.
- Delivered customer support by identifying needs, locating products, and offering informed recommendations to drive sales.
- Operated POS systems with accuracy while processing purchases, returns, and refunds in a fast‑paced retail setting.
- Restocked and organized merchandise to ensure product availability and maintain visually appealing displays.
- Resolved customer issues with professionalism and effective problem‑solving to support strong service standards.
- Utilized bilingual English–Spanish communication skills to assist diverse customers and enhance overall service quality.
Retail Cashier
Dicks Sporing Goods
Katy, TX
10.2022 - 01.2023
- Processed customer transactions with accuracy and efficiency, demonstrating strong cash‑handling and cashiering skills.
- Delivered friendly, knowledgeable customer service by answering questions, locating products, and supporting a smooth checkout experience.
- Restocked front‑end merchandise and maintained clean, organized checkout areas to support overall store readiness.
- Assisted with online order pickups and ensured timely, accurate fulfillment for customers.
- Utilized bilingual English–Spanish communication and translation skills to support diverse customers and enhance service quality.
Education
High School Diploma -
KIPP Houston High School
Houston, TX06.2020
Skills
- Customer Service
- Retail Sales
- Cash Handling & Cashiering
- Point‑of‑Sale (POS) Systems
- Inventory Management
- Stocking & Merchandising
- Product Flow & Truck Unloading
- Visual Merchandising
- Team Leadership & Training
- Store Opening & Closing Procedures
- Problem Resolution
- Online Order Fulfillment (Curbside, Pickup, Dot‑Com)
- Bilingual Communication (English–Spanish)
- Spanish Translation / English ↔ Spanish Interpretation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Experience Supervisor
Best Buy
07.2025 - Current
Product Flow Specialist
Best Buy
06.2024 - 07.2025
Retail Sales Associate
Best Buy
11.2023 - 06.2024
Retail Cashier
Dicks Sporing Goods
10.2022 - 01.2023
High School Diploma -
KIPP Houston High School