Donovan Allen
Seattle
Summary
Detail-oriented professional with strong skills in employee coaching and cross-functional collaboration. Experienced in developing comprehensive improvement plans and operational procedures that drive efficiency and ensure quality standards.
Overview
14
14
years of professional experience
2011
2011
years of post-secondary education
Work History
Store Manager
Industrial Finishes & Systems
Seattle
01.2026 - Current
- Managed daily store operations and maintained efficient workflow.
- Supervised staff to ensure excellent customer service and adherence to policies.
- Trained new employees on store protocols and product knowledge.
- Conducted regular safety inspections to maintain compliance with regulations.
- Resolved customer complaints promptly, fostering a positive shopping experience.
Senior Operations Manager
Low Income Housing Institute
Seattle
12.2024 - 05.2025
- Monitored daily operations, identified areas for improvement, and created solutions to optimize workflow.
- Created reports on key performance indicators to track progress against objectives.
- Collaborated with cross-functional teams to develop process improvements that increased productivity.
- Developed comprehensive plans for emergency situations such as natural disasters or power outages.
- Resolved conflicts between employees in a timely manner.
- Organized regular meetings with department heads to review ongoing projects and discuss new initiatives.
- Implemented cost reduction measures without compromising quality standards.
Operations Manager
Low Income Housing Institute
Seattle
02.2024 - 12.2024
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Presented performance and productivity reports to supervisors.
Homeless Shelter Monitor
Uplift Northwest
Seattle
09.2023 - 02.2024
- Inspected personal belongings of guests prior to entering or exiting the premises for contraband items.
- Provided guidance and support to individuals who are homeless or facing difficult circumstances.
- Organized activities for children staying at the shelter, helping them feel safe during their stay.
- Collaborating with other shelter staff, social workers, and community organizations to ensure effective communication and coordination of services.
- Maintaining accurate records of shelter activities, incidents, and interactions with residents.
Part Time Supervisor
UPS
Seattle
04.2022 - 08.2023
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Analyzed key performance indicators to identify effective strategies.
- Monitored employee productivity to provide constructive feedback and coaching.
- Coordinated employee schedules according to shift changes and availability.
- Coached staff members to develop long-term career goals.
- Established and enforced clear goals to keep employees working collaboratively.
Ironworker
Iron Workers local 86
Seattle
04.2016 - 12.2019
- Received structural steel and moved it to modular locations.
- Positioned steel units, aligned holes and inserted temporary bolts while checking alignments and joining steel parts.
- Set up hoisting equipment to lift and place structural steel items.
- Studied blueprints, drawings and specifications to determine layout of work.
- Encouraged workers to take precautions to prevent mishaps and injuries on job sites.
- Aligned and connected structural components to create safe, long-lasting results.
- Collaborated with construction foreman to establish and confirm task sequences and reinforcing requirements.
Crew Member
Burger King
Spokane
06.2015 - 03.2016
- Took orders from patrons and input selections into store computer system.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Tailored orders to address customer allergies and gluten concerns.
Warehouse Associate
Staffmark
Seattle
06.2012 - 06.2013
- Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Used pallet jacks to move items to and from warehouse locations.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
- Examined packages and goods for damage and notified vendors of replacement needs.
Education
High School Diploma -
Decatur High School
Federal Way, WASkills
- Leadership
- Improvement Plan Knowledge
- Content Management Expertise
- Employee coaching
- Facility management
- Cross-functional coordination
- Management
Education and Training
other
Timeline
Store Manager
Industrial Finishes & Systems
01.2026 - Current
Senior Operations Manager
Low Income Housing Institute
12.2024 - 05.2025
Operations Manager
Low Income Housing Institute
02.2024 - 12.2024
Homeless Shelter Monitor
Uplift Northwest
09.2023 - 02.2024
Part Time Supervisor
UPS
04.2022 - 08.2023
Ironworker
Iron Workers local 86
04.2016 - 12.2019
Crew Member
Burger King
06.2015 - 03.2016
Warehouse Associate
Staffmark
06.2012 - 06.2013
High School Diploma -
Decatur High School