DONOVAN JOHNSON

Supports with client service, sales, overall productivity, visual merchandising, operations, and people management functions of the store. Will support adherence to store and district goals, operational excellence, alignment with company concepts and culture to drive maximum profitability and compliance with company goals and priorities.

•Meets minimum sales requirements based on store volume (corporate goal)

•Builds and manages client relationships through client database recording

•Trains and develops high performing staff to maximize productivity

•Participates in training and execution of floor management

Accountable for achieving sales goals and customer service standards by holding sales, customer service and stock associates and Managers on Duty (MODs) accountable for brand goals and standards.

• Trains and develops associates on product knowledge, selling, customer service, operations, visual merchandising, policies and procedures

• Communicates regularly with Assistant Manager to review business results, execution of plans/strategies, customer feedback and associate performance

• Supports all aspects of performance and development for designated associates to encourage professional growth and goal achievement

• Efficiently and accurately processed incoming and outgoing shipments
• Maintained inventory and supply levels to manage production workflows.
• Supported with strategically placing product in the backroom and on sales floor
• Upholds the standards of product display so that it is visually appealing for clients

• Provided exceptional client services, operating as the Manager on Duty in the absence of a manager, performing operational and transactional functions, handling client service issues, issuing approvals for desk transactions as well as opening and closing the store
• Ensured that the client remains the top priority while balancing required tasks and overall store operations
• Drove volume and anticipates clients’ needs while communicating store metrics and individual performance to motivate associates
• Utilized reports to make effective merchandising decisions and style the store in Division standards

• Supported the management team to perform functional tasks as assigned; guiding work while supporting a positive store environment
• Acted as a mentor and role model for other associates to support service behaviors and the execution of tasks in specific areas of expertise
• Focused on connecting with with employees and customers to ultimately assist in achieving store performance goals
• Reinforced performance expectations by role modeling behaviors and communicating how to achieve the Brand Vision and achieve or exceed the goals/strategies of the store

• Generated new business opportunities through company leads, networking, referrals and calls
• Conducted meetings with employers to customize programs to help meet their benefits needs
• Engaged and enrolled interested employees in plans
• Continued to service employer customers through ongoing consultation on topics regarding new benefits options, the latest benefits trends, ACA updates, etc.