Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jackson Kirby

Granger,IN

Summary

Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Oreily's Auto Parts
Granger, IN
07.2024 - Current
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Provided training to new employees on company policies and procedures.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.

Sales Associate

AutoZone
Granger, IN
02.2023 - Current
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Replaced batteries, windshield Wipers and any other fixes I could do for the customers with the tools on hand.

Private Contractor

House to Home LLC
Granger, IN
05.2022 - 09.2022
  • Worked independently and with other team members to decipher problems and create solutions.
  • Utilized impressive time management and prioritization skills to meet challenging deadlines.
  • Maintained composure and productivity in high-pressure environments to facilitate client satisfaction.
  • Met frequently with clients to gain an understanding of goals and service needs.
  • Worked with a great variety of tools learning everything I could to get the job done right.
  • Worked on everything from roofing to power washing, flooring, drywalling, and mudding, to tearing down a room and remodeling it from the studs to completion.

Sales Associate

Kabelin Ace Hardware
Granger, IN
05.2021 - 05.2022
  • Helped customers find specific products, answered questions, and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, product, and service information.
  • Worked as a part of the UPS team as a dual employee when needed.
  • Used a forklift to move around product in the warehouse and even to bring product to customers vehicles.
  • Worked the front register assisting customers and they came in and made sure they had everything they needed as I check them out.
  • Assembled products for the sales floor or to be delivered to customers.
  • Drove the delivery truck planning my route ahead of time making sure to arrive on time with a product ready for use.
  • Stocked products on the shelves as they came on the delivery truck.
  • Learned every piece of equipment I could get my hands on to do the best and most work I could.

Education

History and Political Science

Indiana University South Bend
South Bend, IN

Skills

  • Customer Service
  • Customer Needs Assessment
  • Store Opening and Closing
  • Teamwork and Collaboration
  • Cash Handling
  • Dispute Mediation
  • Upselling Techniques
  • Problem-Solving
  • Flexible Schedule
  • POS System Operation
  • Policy and Procedure Adherence
  • Relationship Selling
  • Cash Register Operation
  • Written and Oral Communication Skills

Certification

  • Certified AutoCAD Designer- 2022
  • Currently Enrolled in Paralegal Studies Classes at IUSB

Timeline

Assistant Store Manager

Oreily's Auto Parts
07.2024 - Current

Sales Associate

AutoZone
02.2023 - Current

Private Contractor

House to Home LLC
05.2022 - 09.2022

Sales Associate

Kabelin Ace Hardware
05.2021 - 05.2022

History and Political Science

Indiana University South Bend

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