Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donovan Mitchell

Greensboro,NC

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

Customer Service Associate

Walgreens
08.2023 - Current
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Maintained up-to-date knowledge of product and service changes.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Assisted customers with product selection, increasing sales and promoting brand loyalty.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Apprentice Engineer

Tardigrade Technology
06.2022 - 07.2022
  • Collaborated with senior engineers on projects and offered insight.
  • Developed comprehensive engineering documents for all projects.
  • Utilized critical thinking abilities to identify potential risks or issues early on, allowing for proactive mitigation strategies implementation.
  • Gained Trouble shooting knowledge.
  • Gained hands-on experience with various tools, machinery, and software systems through extensive training and practice.

Dishwasher/Cook

Red Lobster
06.2021 - 06.2022
  • Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
  • Upheld high-quality customer service standards by maintaining awareness of diner allergies or dietary restrictions when handling specific dishware or utensils.
  • Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
  • Fostered a positive work environment by maintaining a professional attitude and appearance at all times.
  • Utilized effective time management skills to balance dishwashing duties with any additional cleaning or food preparation tasks assigned.

Education

Associate of Applied Science - Cyber Crime Technology

Guilford Technical Community College
Jamestown, NC
08.2024

High School Diploma -

Western Guilford High School
Greensboro, NC
06.2022

Skills

  • Customer Service
  • Computer Skills
  • Data Management
  • Product and service knowledge
  • Calm Under Pressure
  • Issue and Complaint Resolution

Timeline

Customer Service Associate

Walgreens
08.2023 - Current

Apprentice Engineer

Tardigrade Technology
06.2022 - 07.2022

Dishwasher/Cook

Red Lobster
06.2021 - 06.2022

Associate of Applied Science - Cyber Crime Technology

Guilford Technical Community College

High School Diploma -

Western Guilford High School
Donovan Mitchell