Summary
Overview
Work History
Education
Skills
Timeline
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Donovan Kelly Young

Santa Cruz,CA

Summary

Reliable Receptionist well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business.

Overview

6
6
years of professional experience

Work History

Driver

Uber
Santa Cruz, CA
12.2018 - Current
  • Worked flexible hours across night, weekend and holiday shifts.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.

Head Host

Seacliff Inn
03.2023 - 08.2023
  • Coordinated Reservations in high-volume hospitality setting
  • Organized weekly Music Nights with over 300 people in attendance
  • Assigned server sections each night
  • Counted Drawer at open/close of shift
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Maintained clean and welcoming environment at Host stand while greeting guests upon arrival warmly.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Provided support during private events as needed while coordinating with event planners.
  • Delivered pick-up and curbside orders to guests.
  • Participated in ongoing training programs both internally and externally that improved job skills significantly.

Commercial Insurance Agent

State Farm Insurance
05.2022 - 06.2022
  • Assisted walk-in clients
  • Provided In-office phone and chat support to over 100 established clients
  • Learned commercial insurance sales practices
  • Reviewed, shopped and processed renewals.
  • Analyzed customer needs to provide customized insurance solutions.
  • Developed new business opportunities for agency through targeted prospecting and networking activities.

Front Desk Receptionist

Inn at Pasatiempo
06.2018 - 05.2022
  • Welcomed Guests, assisting with check-in process
  • Completed nightly security checks of 35 rooms on property
  • Issued room keys and room service info
  • Provided Network Troubleshooting for Hotel Staff and Guests
  • Prepared informative materials about local attractions or amenities upon request from guests ensuring memorable stays at establishment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Increased guest retention by maintaining welcoming and organized reception area.
  • Identified issues, analyzed information and provided solutions to problems.

Education

Bachelor's Degree - Literature, Linguistics

University of California Santa Cruz
2024

Associate's degree - Humanities

University of California Santa Cruz
September 2012

Skills

  • Phone and Email Etiquette
  • Payment Processing
  • Registration
  • Administrative Support
  • Time Management
  • Records Management
  • Detail Oriented

Timeline

Head Host

Seacliff Inn
03.2023 - 08.2023

Commercial Insurance Agent

State Farm Insurance
05.2022 - 06.2022

Driver

Uber
12.2018 - Current

Front Desk Receptionist

Inn at Pasatiempo
06.2018 - 05.2022

Bachelor's Degree - Literature, Linguistics

University of California Santa Cruz

Associate's degree - Humanities

University of California Santa Cruz

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Donovan Kelly Young