Donte Cadogan
Philadelphia,PA
Summary
Proven achiever in sales and customer service, I excelled at Sherwin-Williams Paint Store by significantly boosting sales revenue through expert product recommendations and empathetic customer engagement. Skilled in call center operations and customer complaint resolution, I consistently surpassed sales targets and fostered business growth. My approach combines goal-oriented strategies with strong account management, driving success and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Customer Service Sales Representative
Sherwin-Williams Paint Store
01.2023 - Current
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
Product Sales Specialist
Lumber Liquidators
11.2019 - 02.2023
- Exceeded sales targets consistently by employing strategic prospecting techniques and persuasive communication skills.
- Cultivated a high-performance sales team culture by setting clear expectations, providing regular feedback, and offering professional development opportunities.
- Established strong relationships with key industry partners, fostering collaboration and driving mutual business growth.
- Delivered comprehensive product training sessions for team members, elevating overall knowledge and expertise within the department.
- Set and achieved company defined sales goals.
Sales Associate
IKEA
06.2018 - 11.2019
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
Retail Sales Associate
Lowe's
11.2017 - 06.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Customer Service
Greyhound: Bus Station
04.2016 - 03.2017
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Greeted customers warmly to provide exceptional customer service.
- Accurately handled cash register transactions while providing excellent customer service.
- Coordinated with regional service teams to resolve customer service issues.
Sales Associate
Saks Fifth Avenue
02.2014 - 04.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Universal Audenried Charter School
Philadelphia, PA06.2013
Skills
- Goal-Oriented
- Call center experience
- Incoming Call Management
- Customer Complaint Resolution
- Business growth and retention
- Account Management
Timeline
Customer Service Sales Representative
Sherwin-Williams Paint Store
01.2023 - Current
Product Sales Specialist
Lumber Liquidators
11.2019 - 02.2023
Sales Associate
IKEA
06.2018 - 11.2019
Retail Sales Associate
Lowe's
11.2017 - 06.2018
Customer Service
Greyhound: Bus Station
04.2016 - 03.2017
Sales Associate
Saks Fifth Avenue
02.2014 - 04.2015
High School Diploma -
Universal Audenried Charter School