Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Donte Isaac

Ocoee,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Recent graduate with foundational knowledge in Finance and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Overview

19
19
years of professional experience

Work History

Advanced Support

AT&T
05.2012 - Current
  • -Assist customers with bills, technical issues, and account maintenance
  • -Assist Manager with the training of co workers
  • -Assist with irate customers with the ability to de-escalate
  • -Assist with advanced support of all AT&T products and services
  • -Assisted with sales of products to customers
  • -Handle cancellations
  • -Managed teams and provided support to team members

CNA

Interim Healthcare
04.2011 - Current
  • -Assess, monitor and supervise individuals to ensure their health, safety and welfare
  • -Performs household services and both heavy and light home cleaning tasks
  • -Transport individual to vocational, recreational, medical, religious and community activities and experiences; runs miscellaneous errands
  • -Independently perform basic medical procedures, including taking blood pressures, pulse, temperatures, specimen and giving whirlpools.
  • -Document all services provided to the consumer.

Cashier, Guest Service, Photo, Cash Office, Starbucks Team Member

Super Target
10.2006 - 05.2012
  • Provide quick and friendly checkout assistance.
  • Answer guest questions and maintain a clean, orderly store
  • Prepare and serve fresh, quality snack bar items.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

Associates Degree - Finance

Eastern Gateway Community College
01.2022

High School Diploma - undefined

Boone High School
Orlando, FL
01.2006

Skills

  • -Knowledge of Microsoft PowerPoint, Excel, Word, MS Outlook
  • -Ability to interact with others in a professional manner
  • -Over 15 years of Customer Service Experience
  • -Type 40wpm, filing, faxing, accounting
  • -Quick Learner
  • -Work good by myself or with a team

Accomplishments

  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Supervised team of 12 staff members.

Timeline

Advanced Support

AT&T
05.2012 - Current

CNA

Interim Healthcare
04.2011 - Current

Cashier, Guest Service, Photo, Cash Office, Starbucks Team Member

Super Target
10.2006 - 05.2012

High School Diploma - undefined

Boone High School

Associates Degree - Finance

Eastern Gateway Community College

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Donte Isaac