Summary
Overview
Work History
Education
Skills
Dean's and President's List
Timeline
Generic

Donte Mays

Chicago,IL

Summary

As professional with high standards and focus on results, adept at managing customer interactions and providing exceptional service. Known for reliability and adaptability in dynamic environments, ensuring seamless team collaboration and positive outcomes. Proficient in conflict resolution and communication, valued for positive attitude and customer-first approach.

Overview

3
3
years of professional experience

Work History

Customer Service Associate

AutoZone
12.2024 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Help customers find the best parts and tools they need for their vehicle

Barback/Cashier

Levy at Rate Field
04.2022 - Current
  • Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
  • Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
  • Restocked ice, condiments, and snacks.
  • Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
  • Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
  • Increased teamwork among staff members by proactively offering assistance whenever needed or requested from coworkers or supervisors.
  • Built relationships with customers to encourage repeat business.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

Michele Clark
Chicago, IL
06-2023

Skills

  • Customer service
  • Customer support
  • Problem resolution
  • Team collaboration
  • Complaint handling
  • Guest services
  • Complex Problem-solving
  • Assertiveness

Dean's and President's List

While still attending Lincoln Tech I have been awarded two dean's list certificate and one President's certificate for my academic achievement

Timeline

Customer Service Associate

AutoZone
12.2024 - Current

Barback/Cashier

Levy at Rate Field
04.2022 - Current

Michele Clark

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