Dontrenae Thomas
Summary
Diligent university student working toward Bachelor's of Science in Health Sciences. Very skilled multitasker with superior work ethic and good teamwork, problem solving, and organizational skills. Proven success working within fast-paced, collaborative settings. Seeking opportunity to expand horizons and make a positive impact in the healthcare setting.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Axion Contact LLC
12.2022 - Current
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Front End Associate
Walmart
05.2022 - 07.2022
- Helped customers complete purchases and locate items.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Organized items on shelves to help customers locate products easily and quickly.
- Performed cash, card and check transactions to complete customer purchases.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Approached every question or concern with calm and level-headed approach.
- Collaborated with team members to ensure seamless store operations during busy periods.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
Sales Associate
Hibbett Sports
05.2021 - 05.2022
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prioritized helping customers over completing other routine tasks in store.
- Prepared merchandise for sales floor by pricing or tagging.
- Monitored customers for signs of security concerns and escalated issues to management.
- Helped customers locate products and checked store system for merchandise at other sites.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Education
Bachelor of Science - Health Sciences
Nicholls State University
Thibodaux, LA05.2024
High School Diploma -
West St. Mary High School
Baldwin, LA05.2020
Skills
- Database Entry
- Customer Service
- Inbound Call Management
- Computer Skills
- Scheduling
- Call Center Operations
- Multitasking abilities
- Time Management
- Teambuilding
- Problem-Solving
Timeline
Customer Service Representative
Axion Contact LLC
12.2022 - Current
Front End Associate
Walmart
05.2022 - 07.2022
Sales Associate
Hibbett Sports
05.2021 - 05.2022
Bachelor of Science - Health Sciences
Nicholls State University
High School Diploma -
West St. Mary High School
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