Don V. Morgan, Sr.
Kennesaw,GA
Summary
Reliable and enthusiastic professional with experience in reception, finance, and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Career motivated and eager to learn new things. Previous Associate of the month recipient and current top performing associate who is looking to explore other areas of the hospitality industry to further advance my experience within my career.
Overview
14
14
years of professional experience
Work History
Guest Experience Specialist
Marriott International, Inc.
New Orleans, LA
12.2021 - Current
- Monitored reservations to track incoming parties and special events.
- Distributed keys or access cards to guests upon check-in.
- Performed bookkeeping activities to balance accounts.
- Processed payments for room charges, incidentals, taxes, and other fees, and provided customers with receipts.
- Responded to inquiries and room requests made online, by phone, and via mobile chat.
Main Banker
Island View Casino Resort
Gulfport, MS
02.2018 - 05.2020
- Maintained accurate records of transactions and cash balances.
- Counted and processed daily revenue, prepared cash summary reports, and increased and exchanged cash.
- Verified end-of-shift reports and banks from front-line cashiers.
- Monitored NRT and ATM machines on the casino floor and performed cash refills as needed.
- Assisted guests with issues regarding cash payment disputes at NRT and ATM machines.
Manager
Papa Johns Pizza
New Orleans, LA
03.2013 - 02.2018
- Oversaw food preparation, production and presentation according to quality standards.
- Oversaw daily operations of restaurant, ensuring efficient service and customer satisfaction.
- Trained staff on restaurant policies and procedures.
- Reviewed daily task list with employees and assigned tasks for completion.
- Maintained inventory of supplies, ingredients, and equipment.
- Served customers by phone to take orders and answer product or service questions.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Resolved customer complaints in a timely manner.
- Verify cash drops from in-store tills and delivery drivers, and payout any amounts owed to drivers.
- Balanced the store's cash and prepared the deposit at the end of the shift.
Swing Manager
McDonald's
New Orleans, LA
06.2011 - 08.2012
- Supervised activities of crew members to maintain service levels, and support guest needs.
- Delegated work to staff, setting priorities and goals.
- Assisted staff during peak times by serving food and beverages, or assisting the grill team in preparing food.
- Maintained cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained new employees to perform duties.
- Resolved customer complaints in a professional manner while upholding company standards.
- Monitored cash registers throughout shifts; reconciled tills at end of each shift according to company policy.
- Balanced cash registers and prepared deposits of the restaurant's earnings.
Education
High School Diploma -
L. W. Higgins Senior High School
Marrero, LA05-2010
Associate of Applied Science - Information Technology
Delgado Community College
New Orleans, LASkills
- Exceptional communication
- Feedback collection
- Brand representation
- Reservation management
- Guest service
- Oral and written communications
- Tech-savviness
- Time management
- Word processing
Accomplishments
- Front of House Associate of the Month | April 2022 | Sheraton New Orleans Hotel
- Top Upseller ($20,000+ additional revenue) | January 2022 - May 2022 | Sheraton New Orleans Hotel
Timeline
Guest Experience Specialist
Marriott International, Inc.
12.2021 - Current
Main Banker
Island View Casino Resort
02.2018 - 05.2020
Manager
Papa Johns Pizza
03.2013 - 02.2018
Swing Manager
McDonald's
06.2011 - 08.2012
High School Diploma -
L. W. Higgins Senior High School
Associate of Applied Science - Information Technology
Delgado Community College
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