Donya Brooks
Charlestown,IN
Summary
Expertly manages tenant relationships and enhances community engagement through strategic initiatives and outstanding customer service. Proven ability to conduct property tours and negotiate lease agreements while analyzing market trends to inform property strategies and optimize occupancy.
Overview
7
7
years of professional experience
Work History
Living Consultant
Capital Square living
Louisville, Kentucky
09.2025 - Current
- Enhanced occupancy and lease renewals by creating exceptional resident experiences.
Managed resident accounts and conducted professional property tours effectively.
Cultivated lasting relationships with prospective and current residents to enhance satisfaction.
Executed marketing initiatives via social media, increasing community engagement.Organized community events to promote resident engagement and build relationships. to foster resident retention and involvement.Supported property operations to achieve leasing and occupancy objectives.
Demonstrated strong communication skills and attention to detail in fast-paced environments.
Provided outstanding customer service consistently across all interactions. - Developed strategic plans for community engagement initiatives at Capital Square Living.
- Collaborated with cross-functional teams to enhance resident services and satisfaction.
- Analyzed market trends to inform property development strategies and investment decisions.
Floating Leasing Agent
Floating Leasing Agent
Louisville, USA
07.2023 - Current
- Showcased rental properties to potential tenants, conducted property tours, managed lease applications, verified tenant qualifications, negotiated lease terms, and maintained positive tenant relationships, contributing to high occupancy rates while adhering to company policies and legal regulations.
- Responded to tenant inquiries promptly and scheduled property viewings effectively.
- Assisted in facilitating lease agreements for prospective tenants and ensured compliance with regulations.
- Conducted property inspections and coordinated maintenance requests promptly.
Server
80/20 Kilians
Louisville, USA
06.2023 - Current
Bartender/Server
Twin Peaks Restaurants
Florence, USA
03.2021 - 10.2023
- Served beverages to over 500 customers weekly, ensuring a positive experience for all. Maintained clean and safe working environment for customers and colleagues. Completed various tasks at the end of each day, such as verifying cash and credit card transactions. Trained new bar staff, enhancing team readiness and service quality.
- Prepared and served beverages in a timely manner to enhance guest satisfaction.
- Interacted with customers to deliver exceptional service and address their needs.
- Ensured cleanliness and organization of the bar area to promote a welcoming environment.
In-Home Caregiver
In-Home Caregiver
Cincinnati, USA
01.2021 - 06.2023
- Provided compassionate personal care for clients in their homes.
- Assisted with daily living activities, including bathing and grooming.
- Managed medication schedules and ensured timely administration.
- Cared for children of all ages, prioritizing well-being and development through personalized activities. Applied detail-oriented and organized approach to ensure timely completion of caregiving tasks. Maintained high standards of care through consistent attention to detail.
Bartender/Server
Jeff Ruby Culinary Entertainment
Cincinnati, USA
05.2019 - 01.2020
- Crafted a diverse selection of beverages to enhance customer satisfaction. Provided exceptional customer service and tailored recommendations, blending ingredients for balanced cocktails. Assisted in developing and presenting bar menu to elevate guest experience.
- Created unique cocktails using fresh ingredients and original recipes. using fresh ingredients and signature recipes.
- Provided exceptional customer service in a fast-paced restaurant environment.
- Managed inventory levels and restocked supplies during shifts.
Education
Thomas More University
Crestview Hills, KY05-2019
High School Diploma -
Waggner High Schools
Louisville, KY05-2017
Skills
- Lease negotiation
- Tenant relationship management
- Property management
- Lease administration
- Resident engagement
- Community outreach
- Competitive analysis
Awards
Employee of The Month, 04/01/21, Twin Peaks
Timeline
Living Consultant
Capital Square living
09.2025 - Current
Floating Leasing Agent
Floating Leasing Agent
07.2023 - Current
Server
80/20 Kilians
06.2023 - Current
Bartender/Server
Twin Peaks Restaurants
03.2021 - 10.2023
In-Home Caregiver
In-Home Caregiver
01.2021 - 06.2023
Bartender/Server
Jeff Ruby Culinary Entertainment
05.2019 - 01.2020
Thomas More University
High School Diploma -
Waggner High Schools