Donya Butler
Lanham,United States
Summary
Dedicated Lead Medical Assistant equipped to manage patient, administrative and team needs with organized approach and good prioritization skills. Keeps team members on-track with close monitoring and motivational strategies. Handles patients' needs with friendly, knowledgeable approach while effectively meeting demands of busy offices and maintaining compliance with important standards.
Overview
11
11
years of professional experience
2
2
Certification
2
2
years of post-secondary education
Work History
Lead Medical Assistant
Evernorth Health Services (Cigna)
04.2022 - Current
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Taught patients about medications, procedures, and care plan instructions.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
Lead Medical Assistant
Reginal Addiction Prevention, Inc.
06.2020 - 04.2022
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Education
Associate of Science - Medical Assistant
Penn Foster College
Scottsdale, AZ 01.2024 - 12.2025
Certificate of Technical Studies - Certificated Medication Technician
The Nursing Academy
Hyattsville, MD01-2019
Certificate - Certified Clinical Medical Assistant
Med-Tech College
Silver Spring, MD01-2014
Skills
- HIPAA compliance
- Clinical leadership
- Insurance verification and billing
- Vital signs monitoring
- Patient education and counseling
- Scheduling and appointment management
- Staff oversight
- Phlebotomy expertise
- Professionalism and ethics
- Diagnostic testing assistance
- Team building and supervision
- Critical thinking
- Conflict resolution techniques
- Inventory and supply management
- Patient care coordination
- Electronic health records management
- CPR
- Compassionate
- Customer service
- Insurance verification
- Medical records management
- Payment collection
- Sterile technique
- Simple dressings
- Vital sign monitoring
- First aid
- Medical billing and coding
- Insurance claims
- Direct patient care
- Specimen labeling
- Reliable team player
- Patient bathing
- Specimens collection and processing
- Sterilization techniques
- Patient scheduling
- Clinical documentation
- Phlebotomy
- Conflict resolution
- Companionship and emotional support
- Suture removal
Certification
- Basic Life Support (BLS) - American Heart Association.
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
Accomplishments
- Recognized for going above and beyond the call of duty.
- Recognized for outstanding dedication to patient care.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteImportant To Me
Work-life balanceCareer advancementPersonal development programsPaid sick leaveWork from home optionPaid time offHealthcare benefits401k matchStock Options / Equity / Profit Sharing4-day work weekQuote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Associate of Science - Medical Assistant
Penn Foster College
01.2024 - 12.2025
Lead Medical Assistant
Evernorth Health Services (Cigna)
04.2022 - Current
Lead Medical Assistant
Reginal Addiction Prevention, Inc.
06.2020 - 04.2022
Certificate of Technical Studies - Certificated Medication Technician
The Nursing Academy
Certificate - Certified Clinical Medical Assistant
Med-Tech College
Similar Profiles
Allison GlackinAllison Glackin
Plan Implementation Lead Analyst at Evernorth Health Services (The Cigna Group)Plan Implementation Lead Analyst at Evernorth Health Services (The Cigna Group)
Tashawna DelaeTashawna Delae
Financial Audit Senior Analyst at The Cigna Group - Evernorth Health Services Inc.Financial Audit Senior Analyst at The Cigna Group - Evernorth Health Services Inc.
Mark MakoneseMark Makonese
Financial Data Analyst at Evernorth Health (Member of Cigna Health) (Remote)Financial Data Analyst at Evernorth Health (Member of Cigna Health) (Remote)