Donyae Tidwell
Philadelphia,PA
Summary
Professional administrative assistant with advanced knowledge of records management. Delivering critical clerical support to internal teams, customers, vendors, and other stakeholders has proven to be a success. Ability to work unsupervised and meet all deadlines on a consistent basis. Positive, upbeat team player with superior clerical knowledge and a can-do attitude. Experienced administrative professional with a strong background in clerical, accounting, and records management. Committed to high-quality organization and office management, as well as problem-solving skills. Manages multiple projects at the same time with a high level of accuracy. Administrative Assistant with experience coordinating, planning, and supporting daily operational functions who is analytical and detail-oriented. Task prioritization, organization, and workflow optimization are all skills she possesses. Bringing a track record of effectively scheduling to promote organization and availability. Incoming records, file transfers, and destruction orders are all handled by this department. Capable of writing documents, updating spreadsheets, and compiling reports using software such as Excel and Word. Reliable and hardworking, with excellent communication skills and a track record of project management.
Overview
9
9
years of professional experience
Work History
Office Manager
Neighborhood Income Tax
Philadelphia, PA
01.2018 - Current
- Used Excel to enter and maintain departmental records in the company database
- Created high-quality internal and external office collateral, communications, and forms such as letters and memos
- Assisted with administrative tasks such as record keeping, correspondence, and material gathering
- Maintained the general ledger's integrity, including the chart of accounts
- Responded to client and prospect needs
- Successfully managed over 100+ accounts at the same time to increase the company's revenue by 80%
- Assisted with administrative tasks such as record keeping, correspondence, and material gathering
- Maintained the general ledger's integrity, including the chart of accounts
- Responded to client and prospect needs
- Planned client relationship cultivation events to promote growth, which resulted in an 85% increase in clientele
- Answered inbound calls per shift and generated quotes for callers by providing product and service information
- Gained a thorough understanding of customer businesses and how they relate to company goals
- Provided expertise to a number of committees in order to improve outreach and branding strategies
- Calculated the amount of taxes owed by using the prescribed rates, laws, and regulations
- Reconstructed accounting records using checks and cash receipts from clients
- Communicated with bankers and insurers regarding financial transactions
- Filed legal claims on license bonds
- Created reports that included a variety of metrics and account data
- Was in charge of the associate publisher's, marketing director's, and sales strategist's records
- Established strong bonds with advertising agencies and brand owners
- Increased team profits by effectively managing time and resources to meet and exceed sales targets
- Conceptualized and wrote project briefs to help outside vendors and internal stakeholders get started on their work
- Maintained a clean and well-organized environment to promote client happiness and safety
- Clarified the situation.
Direct Care Worker(On-Call Worker)
Daily Dove Care
Philadelphia, PA
02.2016 - Current
- Kept track of patient care, condition, progress, and problems to report, and I talked to my supervisor or case manager about my findings
- Performs tasks such as health care, personal hygiene, housekeeping, and other related support services that are critical to the consumer's health
- Assisted patients with daily chores and errands by transporting patients to appointments, cleaning personal spaces, and purchasing supplies
- Provided information on how to navigate the health-care system, patient rights, and health-information privacy
- Kept the patient area clean, safe, and well-organized
- Disinfected the equipment with appropriate cleaning products to reduce the risk of infection after each patient transport
- Ensured the well-being, safety, and comfort of clients in accordance with physicians' orders
- Built rapport in order to create a safe and trusting environment in which to provide care
- Planned and participated in community outreach and local events to educate people about chronic illnesses, at-home care, and preventative self-examinations
- Helped clients with laundry, meal preparation, and other duties
- Kept track of medications for patients with a variety of ailments and kept an eye out for side effects
- Offered emotional support to patients and their families, as well as instruction in healthy meal preparation, independent living, and disability or illness adaptation
- Drove the client to and from doctor's appointments and other related errands
- Kept track of my clients' progress and reported any necessary changes
- Aided
- Followed nutritional plans, which included purchasing ingredients from local stores to prepare optimal meals.
Front Office Coordinator
Lifestance Health
Philadelphia, PA
05.2022 - 09.2022
- Organized, opened, and routed incoming mail and deliveries to assist therapists in responding quickly to business and customer needs
- Collect patient and client documents and information upon referral
- Used Excel to enter and maintain departmental records in the company database
- Created high-quality internal and external office collateral, communications, and forms such as letters and memos
- Created and updated physical records and digital files to keep current, accurate, and compliant documentation
- Kept track of office supplies by checking inventory every Friday and placing orders when supplies were running low
- Was in charge of ordering and inventorying office supplies
- Made appointments for the employees at the office
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel as the office's point of contact
- Was in charge of personnel's scheduling, travel arrangements, communications screening, and other administrative support tasks
- Established positive working relationships with colleagues, managers, and customers through regular communication and effective anticipatory needs
- Wrote extremely precise internal and external letters and memos
- Greeted customers and offered immediate assistance by asking open-ended questions.
Education
Bachelor's Degree - Computer Science
Temple University
Philadelphia, PA06.2014
High School Diploma -
Preparatory Charter High School for Mathematics, Science, & Technology
Philadelphia, PA06.2006
Skills
- Office supplies inventory management
- Document conversion
- Opening and closing offices
- Meeting minutes
- Customer and Client relations
- Project Planning
- Payroll and Budgeting
- Sensitive information handling
- Memorization and recalling
- Office Organization
- Restocking supplies
- Cleaning abilities
- Organizing mail
- Advanced clerical knowledge
- Research skills
- Credit and collections
- Spreadsheet management
- Routing mail
- Social Media Knowledge
- Accountant familiarity
- Faxing paperwork
- Filing assistance
- Meeting scheduling
- Microsoft word expertise
- Correspondence handling
- Transporting Files
- Workflow Planning
- Appointment setting
- Filling and date archiving
- Multi-line phone proficiency
- Excellent planner and coordinator
- Invoice preparation
- Human Resources laws knowledge
- Microsoft Excel certified
- Program files management
- Employee timesheet processing
- Database administration
- Date entry
Accomplishments
- Customer Service Award - July 2022
- Won the "Customer Service Associate of the Month" Award, July 2022 (LifeStance Health)
Personal Information
Title: Office Manager
Timeline
Front Office Coordinator
Lifestance Health
05.2022 - 09.2022
Office Manager
Neighborhood Income Tax
01.2018 - Current
Direct Care Worker(On-Call Worker)
Daily Dove Care
02.2016 - Current
Bachelor's Degree - Computer Science
Temple University
High School Diploma -
Preparatory Charter High School for Mathematics, Science, & Technology