Donyell Brown
Canton,MI
Summary
Proven track record in stress tolerance and decision-making, demonstrated at Insight Teleservices through effective dispute resolution and increased customer loyalty. Skilled in dispatch software and customer service, ensuring timely and efficient operations across roles. Achieved significant improvements in data tracking and workplace safety, showcasing a commitment to results and operational excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Dispatcher
Stallion Express
09.2020 - 04.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Directed dispatching, routing, and tracking of 30 fleet vehicles.
Commercial Cleaner
Sparkle Commerical Cleaning Service
01.2019 - 10.2020
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean environments across various industries including offices, medical facilities, schools, retail spaces, and warehouses.
Production Worker
Amazon
08.2017 - 02.2019
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
Customer Service Representative
Insight Teleservices
08.2016 - 08.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Social Work
Western Michigan University
Kalamazoo, MIHigh School Diploma -
Crockett Technical High School
Detroit, MI06.2011
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Customer Relations
- Customer Service
- Decision-Making
- Microsoft Office
- Multitasking Abilities
- 35 wpm Typing Speed
Timeline
Dispatcher
Stallion Express
09.2020 - 04.2024
Commercial Cleaner
Sparkle Commerical Cleaning Service
01.2019 - 10.2020
Production Worker
Amazon
08.2017 - 02.2019
Customer Service Representative
Insight Teleservices
08.2016 - 08.2017
Social Work
Western Michigan University
High School Diploma -
Crockett Technical High School
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