Dora Gerapetritis
Hotel Receptionist
Annandale,VA
Summary
Professional and knowledgeable Senior Receptionist versed in administrative support and customer service. Offering 29 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.
Eager Receptionist Administrator maintains consistently amiable interactions with colleagues and clients. Constantly evangelizes for internal policy execution and positive client interactions. Represents business interests to promote internal goal achievement and external business outreach.
Overview
30
30
years of professional experience
3
3
Languages
Work History
Receptionist Administrator
Amoopi Bay Hotel
Amoopi, Karpathos, Greece 85700, Karpathos, Greece
05.1991 - 09.2021
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Kept reception area clean and neat to give visitors positive first impression.
- Scheduled initial and return appointments for [Type] clients, adhering to internal policies while accommodating individual customer needs.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Utilized [Software] to retrieve and deliver [Type] messages.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Fulfilled customer requests such as [Type] and [Type].
- Greeted customers and visitors in-person and via telephone calls.
- Handled complaints and questions, and re-directed calls to other team members.
- Collected [Product or Service] payments from clients and updated account balances.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Acted as first point of contact and set appointments for prospective clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Improved organization of files and records by instituting new system that saved time, minimized errors and accelerated payments [Number]%.
Education
High School Diploma -
Aperion High School
Aperion ,Karpathos,Greece 05.1988 - 05.1988
Skills
Document scanning and digitization
Document retrieval
Appointment scheduling
Confidential information management
Facilities management
Multi-line phone operation
Visitor access management
Clerical note-taking
Staff Management
Database administration
Business administration
I speak Greek, English, and, some German
I was born in the United States and I also lived and worked on an island in Greece for 29 years in the Hotel Industry. I speak, English and Greek, and I picked up German through our clients.
Timeline
Receptionist Administrator
Amoopi Bay Hotel
05.1991 - 09.2021
High School Diploma -
Aperion High School
05.1988 - 05.1988