Eager Receptionist Administrator maintains consistently amiable interactions with colleagues and clients. Constantly evangelizes for internal policy execution and positive client interactions. Represents business interests to promote internal goal achievement and external business outreach.
Hi, I’m
Jessica Branch
Arlington,TX
Summary
Overview
18
years of professional experience
Work History
Arlington Memorial HospitalArlington, Texas
Receptionist Administrator
01.2021 - 01.2023
Job overview
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
PrimericaDallas, Texas
Work From Home Customer Service Agent
02.2016 - 05.2020
Job overview
- Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
- Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.
- Attended virtual department meetings, contributing to ongoing improvement initiatives and addressing emerging performance concerns.
- Resolved minor to moderate technology faults, supporting constant availability and consistent performance.
- Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
- Answered live online chats to give quick answers and solve problems faster.
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Conducted quality assurance reviews of website to maintain accuracy of online booking tool.
AmazonDallas, TX
Customer Service Representative
04.2009 - 09.2015
Job overview
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Tracked customer service cases and updated service software with customer information.
UnitedHealthcareDallas, Texas
Work From Home Customer Service Agent
04.2005 - 11.2009
Job overview
- Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
- Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.
- Attended virtual department meetings, contributing to ongoing improvement initiatives and addressing emerging performance concerns.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Education
Texas A&M UniversityCollege Station, TX
BBA from Business Administration And Management
05.2015
University Overview
Skills
- Office Supplies and Inventory
- Multi-Line Phone Operation
- Business Correspondence
- Document Retrieval
- Document Scanning and Digitization
- Windows Vista
- Document Verification
- Workflow Processes
- Software Automation
- Meeting Support
- Office Meetings
Accomplishments
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
English
Full Professional
Timeline
Receptionist Administrator
Arlington Memorial Hospital
01.2021 - 01.2023
Work From Home Customer Service Agent
Primerica
02.2016 - 05.2020
Customer Service Representative
Amazon
04.2009 - 09.2015
Work From Home Customer Service Agent
UnitedHealthcare
04.2005 - 11.2009
Texas A&M University
BBA from Business Administration And Management