Dora Ruiz
Los Angeles,CA
Summary
Results-driven professional with over 7 years of experience in customer service and billing. Known for exceptional teamwork, problem-solving abilities, and a commitment to enhancing customer engagement. Ready to leverage skills to improve operational efficiency and client satisfaction.
Overview
2027
2027
years of professional experience
Work History
Sales Associate
Metropcs Authorized Dealer
Los Angeles, CA
- Assisted customers in selecting mobile plans and devices to meet their needs.
- Processed sales transactions accurately using point-of-sale systems.
- Maintained knowledge of current promotions and product offerings for effective customer service.
- Handled customer inquiries and resolved issues to ensure satisfaction and retention.
After School Teacher
Luskin Alliance High School
Los Angeles, CA
- Developed engaging lesson plans to enhance student participation and learning outcomes when creating a menu and step to step guidance when creating a new food dish.
- Implemented behavior management strategies to foster a positive classroom environment and guidance in the importance of following step to step instructions when cooking.
- Provided individualized support for students with diverse learning needs, ensuring inclusive education practices.
After School Teacher
ARC After School Program
Los Angeles, CA
- Assisted students with homework and project-related tasks to enhance academic performance.
- Created a positive, inclusive environment fostering social skills and teamwork among students.
- Organized extracurricular activities that encouraged creativity and personal development.
- Monitored student behavior, implementing strategies to ensure a safe learning environment.
- Tutored and assisted children in small groups of individuals to help master assignments and reinforce learning concepts.
- Provided additional support to struggling students through after-school tutoring sessions, leading to improved academic performance.
- Guided students in setting and achieving personal and academic goals.
- Led educational field trips, expanding learning beyond classroom.
- Supported students with homework and academic challenges, improving their academic performance.
- Increased student participation in after-school programs by introducing variety of new clubs and activities.
- Promoted physical health and teamwork through organization of sports and group activities.
Sales Floor Associate
Target
Los Angeles, CA
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized sales floor, ensuring merchandise was stocked and visually appealing.
- Collaborated with team members to execute promotional events and displays effectively.
- Operated cash register accurately, processing transactions and handling returns efficiently.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Actively listened to customers'' needs and preferences, suggesting relevant products tailored specifically for their requirements.
Billing Specialist
Alfa and Omega Contractors
San Fernando, CA
10.2018 - Current
- Processed and reviewed invoices for accuracy, ensuring compliance with company policies.
- Collaborated with cross-functional teams to resolve billing discrepancies and improve customer satisfaction.
- Streamlined billing procedures, enhancing efficiency and reducing turnaround times for invoice processing.
- Trained new staff on billing software and best practices, fostering a knowledgeable team environment.
Education
No Degree -
California State University, Northridge
Northridge, CAHigh School Diploma -
Alliance Renee& Meyer Luskin Academy High School
Los Angeles, CA06-2012
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Goal oriented
- Customer engagement
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Billing Specialist
Alfa and Omega Contractors
10.2018 - Current
Sales Associate
Metropcs Authorized Dealer
After School Teacher
Luskin Alliance High School
After School Teacher
ARC After School Program
Sales Floor Associate
Target
No Degree -
California State University, Northridge
High School Diploma -
Alliance Renee& Meyer Luskin Academy High School