Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
Timeline
CustomerServiceRepresentative

Doralee Heurtelou

Arlington,MA

Summary

Proactive and result driven professional eager to grow within collaborative business affiliated industries. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

3
3
years of professional experience

Work History

Receptionist

Foundation Medicine
Cambridge, MA
01.2021 - Current
  • Managed multi-line phone system directing 100+ daily individuals to desired personnel and providing general information about operations.
  • Provided administrative and clerical support via Microsoft programs and communication systems
  • Assisted 20-30 employees daily with timely concerns and hindrances contributing to high employee retention and loyalty

Representative

Town Council
Arlington, MA
04.2020 - Current
  • Fostered climate of collaboration between general public, town manager and members of town council through daily conferences and public outreach.
  • Drafted legislation and approximately 6 amendments weekly, wrote government policies and established budgets.

Reception & Activities Coordinator

Park Avenue Health Center
Arlington, MA
01.2019 - 10.2021
  • Delivered top-notch customer support in fast-paced environment by handling more than 100 queries per day via phone and email, which enhanced productivity and produced unmatched client experiences.
  • Analyzed and responded to clientele feedback for 97% satisfaction rating.
  • Kept over 300 records in 'Customer Relationship Management' to maintain client data.

Youth Liaison

Arlington Fights Racism
Arlington, MA
03.2019 - 01.2021
  • Increased committee participants by 5 members, coordinated and lead programs supporting individuals with ethical and social concerns.
  • Compiled socioeconomic data for specific program eligibility determinations and large-scale research purposes.

Multicultural Achievement Liaison

Middlesex Community College
Bedford, MA
01.2020 - 05.2020
  • Orchestrated scheduling of up to 10 appointments a day to maximize efficiency client satisfaction, and organization revenue goals
  • Increased youth participation in pro-social activities by 90% through collaboration with community resources.

Internship Student

Institute for Human Centered Design
Arlington, MA
09.2019 - 12.2019
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
  • Produced over 50 high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Developed business, financial and analytical skills needed for career.

Education

Bachelors - Business Management

University of Massachusetts Lowell
Lowell, MA
05.2022

Associate of Business Administration - Business Administration

Middlesex Community College - Bedford
Bedford, MA
01.2021

Skills

  • Leadership/Management
  • Data Research and Analysis
  • Customer Proposals
  • Business Relationship Management
  • Adaptable to Changing Conditions
  • Positive Attitude and Energetic
  • Customer Complaint Resolution
  • Microsoft Word/Excel

Accomplishments

  • Lead organizer of large protest with over 500 attendants combating issues of systemic racism. Gained extensive media coverage including the Boston Globe and aided the foundation for a broad ranged anti-racism working plan for the school district.
  • Achieved 1st Place by completing NAACP Entrepreneurship Program Competition with accuracy and efficiency. Supervised team of 3 in the development of Project Musa
  • Honorable mention for the supervision for a team of 5 in a Case Competition for the company Blue Apron

Affiliations

  • Haiti Upwards- Treasure and Social Media Marketer
  • Diaspora Mass- Social Media Liaison
  • National Black MBA Association, Elected Student Leader
  • Big Sister Mentoring Program, Project Founder & Mentor
  • Empower Our Crown (Mental Health Organization), Volunteer

Languages

English
Native or Bilingual
Haitian Creole
Limited Working

Timeline

Receptionist

Foundation Medicine
01.2021 - Current

Representative

Town Council
04.2020 - Current

Multicultural Achievement Liaison

Middlesex Community College
01.2020 - 05.2020

Internship Student

Institute for Human Centered Design
09.2019 - 12.2019

Youth Liaison

Arlington Fights Racism
03.2019 - 01.2021

Reception & Activities Coordinator

Park Avenue Health Center
01.2019 - 10.2021

Bachelors - Business Management

University of Massachusetts Lowell

Associate of Business Administration - Business Administration

Middlesex Community College - Bedford

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Doralee Heurtelou