Dorane Williams
Huntsville,TX
Summary
Reliable customer service offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in all areas and flexible with changing business needs.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Cashier
Faimly Dollar
09.2022 - Current
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Utilized POS system to handle customer cash and credit card transactions.
Education
No Degree - Customer Service Rep
Alison
Online 07.2023
Master of Mathematics - Inventory Specialist
Sanford-Brown College - Houston
Houston, TX09.2004
GED -
Angelia College
Lufkin, TX08.2003
Skills
- Operating Telephones
- Account Invoicing
- Billing and Payment Processing
- Answering Customer Questions
- Sales and Promotions
- Microsoft Office
- Corporate Policies
- Customer Service and Assistance
- Process Transactions
- Adaptable and Flexible
- Professional Telephone Etiquette
- High-Volume Environments
- Customer Satisfaction
- Retail Merchandising
- Customer Complaint Resolution
- Basic Math Functions
- Performing Needs Assessments
- Customer Inquiries
Certification
Certified Customer Service, Alison - 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Cashier
Faimly Dollar
09.2022 - Current
No Degree - Customer Service Rep
Alison
Master of Mathematics - Inventory Specialist
Sanford-Brown College - Houston
GED -
Angelia College
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