Dorcas (Dee) Fiso
Kaysville
Summary
Respite Care Provider with expertise in delivering emotional support and physical assistance. Proficient in developing personalized care plans that enhance client wellbeing and foster trust with families. Proven track record of creating supportive environments that improve quality of life during challenging times.
Overview
31
31
years of professional experience
Work History
Substitute Teacher
Davis School District
Kaysville
09.2006 - 05.2025
- Delivered engaging lessons to diverse student groups across various subjects.
- Managed classroom behavior, fostering a positive learning environment.
- Collaborated with teachers to execute educational plans and activities.
- Adapted instructional materials for students with varying learning needs.
- Provided individual support and assistance with assignments as required.
- Supervised lunch and recess, ensuring student safety and well-being.
- Maintained accurate daily records of attendance and classroom activities.
- Encouraged positive behavior through effective communication strategies.
Respite Care Provider
Utah Department of Health
Salt Lake City
01.2004 - 06.2008
- Provided daily support to individuals with developmental disabilities, enhancing quality of life.
- Assisted clients with personal care, including bathing, grooming, and dressing.
- Maintained safe and clean environments for client well-being.
- Collaborated with families to create personalized care plans for each client.
- Engaged clients in recreational activities to promote socialization and independence.
- Monitored client progress and documented changes for healthcare professionals.
- Utilized de-escalation techniques to manage challenging behaviors effectively.
- Facilitated transportation for clients to appointments and community events.
- Documented client progress and reported changes to supervisors promptly.
Customer Care Representative
Delta Air Lines, Inc
Salt Lake City
06.1994 - 11.2002
- Facilitated flight reservations and itinerary modifications for customers.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Provided comprehensive information on Delta services and policies.
- Collaborated with team members to improve overall customer service standards.
- Handled inquiries via phone and email, ensuring thorough and informative responses.
- De-escalated conflicts through effective mediation techniques.
- Followed up on unresolved inquiries with timely status updates.
- Assisted high-profile customers with all travel needs efficiently.
Education
Some College (No Degree) - Secretarial Science
BYU-Hawaii
HawaiiSome College (No Degree) - Business Administration
Ensign College (formerly LDS Bus. College)
Salt Lake City, UTSkills
- Classroom management
- Lesson planning
- Instructional design
- Differentiated instruction
- Behavioral support
- Communication skills
Timeline
Substitute Teacher
Davis School District
09.2006 - 05.2025
Respite Care Provider
Utah Department of Health
01.2004 - 06.2008
Customer Care Representative
Delta Air Lines, Inc
06.1994 - 11.2002
Some College (No Degree) - Secretarial Science
BYU-Hawaii
Some College (No Degree) - Business Administration
Ensign College (formerly LDS Bus. College)
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