DOREEN PINNELL
Lindenhurst,NY
The way to get started is to quit talking and begin doing.
Walt Disney
Overview
29
29
years of professional experience
Work History
Executive Assistant
Aon Risk Services Northeast, Inc.
New York, NY
06.2021 - Current
- Organize and proactively maintain calendars, including scheduling meetings across multiple time zones, using a high level of tact and integrity.
- Coordinate conferences, staff meetings, and offsite events including room booking, catering, and security.
- Highly organized with an ability to demonstrate keen attention to details, adaptability, flexibility, resourcefulness, and efficiency.
- Proven ability to quickly adapt and be flexible in a dynamic workplace.
- Coordinate travel arrangements and logistics (hotel, visa, rental car, and other travel-related needs)
- Prepare travel and expense reports on a timely basis.
- Collaborate closely with other Executive Assistants on office operations and provide back-up support when needed.
- Able to work with a sense of urgency and under pressure, as needed to handle multiple tasks and prioritize effectively.
- Maintain headcount reporting, organizational charts, and department distribution lists.
- Strong networking skills to build and maintain effective professional relationships across all areas of the Aon organization including Information Technology.
- Complete requests for production of documents.
- Commitment to ongoing learning and development.
Legal Practice Specialist
DLA Piper, LLP
New York, NY
02.2019 - 06.2021
- Provides lawyers with a high-level of practice group support and is involved in the day-to-day management of clients and matters.
- Strong client service skills.
- Responsible for creating and editing engagement letters, opening up new client matters using NBI system, keeping track of billing rates, and for entering time for each partner daily.
- Broad range of administrative duties to include preparing, editing, and proofreading a variety of documents, calendar maintenance, scheduling meetings, and document production.
- Responsible for delegating work to appropriate resources and ensuring that work is completed in a timely manner.
- Responsible for tracking WIP and A/R, reviewing and editing pre-bills for submission to accounting, coordinating complex domestic/international travel arrangements, and processing travel reimbursements.
- Maintain extensive records and client contacts.
- Completed requests for production of documents.
Senior Accounts Receivable Representative III
Optum 360
Westbury, NY
08.2011 - 01.2019
- Serves as a Subject Matter Expert (SME) for Accounts Receivable follow-up and assists coworkers and the Manager with questions and escalations as well as communicating issues, trends, concerns and suggestions to leadership.
- Actively participate in weekly focus group to communicate and resolve billing and reimbursement issues.
- Ensure accounts are billed and followed accurately, timely, and in a compliant manner.
- Prepare and maintain records of accounts receivable, including receipts, claims and overdue invoices.
- Contact patient-clients whose out-of-pocket expense for special medical procedures was applied to their very high deductible.
- Contribute to group working on accounts worth $10K or more. Meet or exceed productivity goals and quality standards.
- Trains new employees on department policies, procedures, processes and applicable information systems.
- Encourage patients to pay their out-of-pocket in full or offer payment arrangements. Obtain third party medical insurance.
- For cases with a high balance hospital account due to claim denial by insurance carrier, intercede on patient’s behalf with carrier to request reconsideration of claim or send an appeal letter with adequate medical documentation to justify repealing clinical denial and processing payment.
- Handle high volume incoming/outbound patient calls pertaining to itemized billing requests and payment issues. Initiate contact to collect on co-pays, deductibles, co-insurance, and delinquent account balances, explaining charges, researching discrepancies and resolving bill-related disputes.
- Address requests for financial assistance.
- Follow up on lapsed payments.
- Notate patient account records documenting discussions, payment commitments, and resolution.
- Identify and communicate trends and common concerns raised by patients.
- Participate in special projects as requested by the manager.
Third Party Billing Specialist - Outsource Team
North Shore LIJ Health System
Melville, NY
08.2011 - 10.2014
- Collaborated with team in resolving hospital insurance claims for commercial carriers, Medicare and Medicaid.
- Created and frequently updated telephone/email directory of important escalation contacts at insurance carriers to assist team in expediting claim decisions and payment resolution.
- Initiated daily contact with insurance companies to research non-payment and recoup outstanding funds for the hospital.
- Wrote appeal letters, compiled and attached appropriate medical records, and followed up on appeal through payment.
- Processed and submitted electronic and paper UBO4 claim forms.
Customer Service/Claims Representative
Professional Claims Bureau
Garden City, NY
06.2010 - 08.2011
- Acted as client liaison assisting customers reconcile and settle their outstanding debts by arriving at reasonable and mutually beneficial solution for both their needs and those of bureau’s clients.
- Negotiated equitable paydown, offers in compromise and settlements.
- Advised individual consumers on options for resolving their delinquent accounts, such as refinancing homes, home equity loans, and reverse mortgages.
- Employed training in collections, medical records, and insurance processing to contribute to team effort in resolving hospital insurance claims for commercial carriers, Medicare and Medicaid.
- Contacted insurance companies to determine non-payment amounts, wrote appeal letters and followed up to have claims paid and recoup losses for the hospitals.
Customer Service/Sales Representative
Cambridge Who’s Who
Uniondale, NY
09.2009 - 06.2010
- Sourced and qualified leads, opened and closed sales transactions.
- Presented positive aspects of product line and countered objections.
- Won two sales contests for outstanding customer service.
Executive Administrative Assistant
Lehman Brothers, Inc.
New York, NY
11.1996 - 09.2008
- Provided administrative support to Global Head of Credit in Fixed-Income Technology and Analytics, as well as COO, CAO, 4 managing directors and 10 senior vice-presidents.
- Maintained Consultant Tracking System (CTS) and all vacation/personal days for 200 employees.
- After 9/11, assisted with disaster recovery relevant to records and contingency plans and coordinated relocation of department’s physical assets and 200 employees.
- Assisted with onboarding new hires/consultants including allocated desk space, ordering equipment and software, attending to all technical and facility service requests, and establishing necessary security protocols such as key card, passwords, logins, etc.
- Entrusted to handle highly confidential information with discretion and recognized for the tested and proven ability to utilize independent judgment in making administrative decisions.
- As primary contact and gatekeeper, responsible for monitoring and prioritizing requests by internal colleagues and external contacts for face time; sorted mail in order of importance; summarized all e-mail communications; scheduled and coordinated all professional appointments, meetings and conference calls; arranged all domestic and international travel logistics for transportation and lodging; obtained travel stipends, completed post-travel expense reports, organized and coordinated various itineraries and extensive calendar.
- Facilitated all communication with staff to executives, and kept them apprised of employee issues; screened/routed all telephone calls, prepared drafts of email and correspondence responses and finalized for signature, prepared monthly status report, edited presentations and speeches; monitored purchase orders, approved and confirmed invoices and forwarded to accounting department, scheduled and followed up on UPS pickups, maintained all departmental files; coordinated ad hoc projects as they arose.
- Responsible for planning logistics and facilitating all meeting needs including audio-visual equipment, printed collateral materials and handouts, drafting and distribution of agenda.
- Assist in coordination and completion of special event and holiday party notification and event planning including choosing venue, arranging for entertainment and catering.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Executive Assistant - Aon Risk Services Northeast, Inc.
06.2021 - Current
Legal Practice Specialist - DLA Piper, LLP
02.2019 - 06.2021
Senior Accounts Receivable Representative III - Optum 360
08.2011 - 01.2019
Third Party Billing Specialist - Outsource Team - North Shore LIJ Health System
08.2011 - 10.2014
Customer Service/Claims Representative - Professional Claims Bureau
06.2010 - 08.2011
Customer Service/Sales Representative - Cambridge Who’s Who
09.2009 - 06.2010
Executive Administrative Assistant - Lehman Brothers, Inc.
11.1996 - 09.2008