Doreen Vallejos
Pico Rivera,United States
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Hardworking employee with multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
ACI Jet
Irvine, California
06.2024 - Current
- Develop strong relationships with pilots and crew members by providing personalized assistance and support.
- Answer customer inquiries via phone, email, or in person interactions.
- Verify and recorded cash totals from daily receipts.
- Restock customer service areas such as front desk, snack bar, beverages, and bathrooms.
- Develop positive relationships with clients and pilots through friendly interactions.
- Greet customers upon entering the facility, providing a friendly and welcoming environment.
Customer Service Representative
TaxRise
Irvine, CA
07.2023 - 05.2024
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered 50+ calls per shift to assist with customer questions and concerns.
- Entered notes into the database for each call received.
- Verified customer accounts by obtaining additional information as needed.
- Researched and resolved customer complaints quickly and efficiently.
- Took messages from callers and accurately relayed details to intended staff.
- Maintained call logs, records and other documents related to answering service operations.
- Reviewed documents for accuracy, completeness, and compliance with applicable regulations.
Customer Service Representative
Ootdfash
West Covina, CA
02.2020 - 07.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Receptionist
amador dental center
Pico Rivera, CA
03.2020 - 11.2021
- Scheduled and confirmed appointments.
- Updated and recorded customer or client information to maintain accounts.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
Education
High School Diploma -
El Rancho High School
Pico Rivera, CA05.2017
Some College (No Degree) -
Rio Hondo College
Whittier, CASkills
- Data Entry Experience
- Inbound and Outbound Calling
- Customer Relations
- Problem-Solving Abilities
- Typing Proficiency
- Organizational Abilities
- Customer Service
- Payment processing
- Time management
- Relationship building
Languages
Spanish
Professional
Timeline
Customer Service Representative
ACI Jet
06.2024 - Current
Customer Service Representative
TaxRise
07.2023 - 05.2024
Receptionist
amador dental center
03.2020 - 11.2021
Customer Service Representative
Ootdfash
02.2020 - 07.2023
High School Diploma -
El Rancho High School
Some College (No Degree) -
Rio Hondo College