Doretha Dorsey
WARREN,MI
Summary
Experienced Health Unit Coordinator with a strong focus on streamlining patient registration and enhancing care. Proven ability to optimize operations and foster team collaboration, resulting in improved patient experiences.
Overview
26
26
years of professional experience
Work History
Health Unit Coordinator
HENRY FORD ST JOHN
Detroit, MI
07.2000 - Current
- Coordinated patient admissions and discharges, ensuring efficient workflow within unit.
- Managed communication between medical staff, patients, and families to facilitate care continuity.
- Implemented electronic health record systems, enhancing data accuracy and accessibility.
- Developed and maintained scheduling systems for healthcare providers, optimizing resource allocation.
- Trained new staff on unit protocols and procedures, fostering team collaboration and efficiency.
- Led initiatives to streamline administrative processes, reducing turnaround times for patient services.
- Oversaw inventory management of medical supplies, ensuring availability while minimizing waste.
- Conducted quality assurance audits to uphold compliance with healthcare regulations and standards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Assisted with processing patient admissions, transfers and discharges.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Responded to patient call lights to expedite appropriate follow-through.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
- Provided concierge service to assist patients and families and direct them to available resources.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
- Coordinated successful discharges from the facility by liaising with other departments and ensuring necessary paperwork was completed promptly.
- Facilitated smooth transitions during shift changes by diligently preparing handoff reports for incoming staff members.
- Reduced wait times for patients by effectively managing patient flow within the health unit.
- Assisted in the development and implementation of policies and procedures to enhance overall health unit operations.
- Supported quality improvement initiatives by participating in audits, identifying areas of concern, and suggesting solutions for enhanced performance.
Education
High School Diploma -
KETTERING HIGH SCHOOL
Detroit, MI01-1980
Skills
- Records management
- Critical thinking
- Professionalism and ethics
- Patient registration
Timeline
Health Unit Coordinator
HENRY FORD ST JOHN
07.2000 - Current
High School Diploma -
KETTERING HIGH SCHOOL