Doria Gest
Bedford
Summary
Dynamic Store Manager with extensive experience at Ollies Bargain Outlet, excelling in customer service and inventory management. Proven track record in enhancing team performance and driving sales through strategic merchandising and effective training. Recognized for fostering positive customer relations and maintaining operational excellence in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Store Manager
Ollies Bargain Outlet
09.2020 - Current
- Led daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on customer service best practices and operational efficiency.
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Analyzed sales data to identify trends, driving strategic merchandising decisions.
- Enhanced customer experience through effective team leadership and conflict resolution strategies.
- Developed employee schedules to ensure optimal staffing during peak hours and events.
- Conducted performance evaluations, providing constructive feedback to enhance team productivity.
- Collaborated with corporate teams on promotional strategies, increasing foot traffic and sales revenue.
Store Manager
Roses, Variety Wholesalers
05.2018 - 08.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Forman Mills
11.2016 - 05.2018
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Education
Bachelor of Arts - Telecommunications
Bowling Green State University
Bowling Green, Ohio, OH05-2003
Skills
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Outstanding communication skills
- Team leadership and coaching
- Friendly and positive
- Inventory management
- Store merchandising
- Recruitment and hiring
- Team building and leadership
Timeline
Store Manager
Ollies Bargain Outlet
09.2020 - Current
Store Manager
Roses, Variety Wholesalers
05.2018 - 08.2020
Store Manager
Forman Mills
11.2016 - 05.2018
Bachelor of Arts - Telecommunications
Bowling Green State University