Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Dorian Capurso

Little Ferry,NJ

Summary

Patient-focused healthcare professional with expertise in improving patient satisfaction, fostering team collaboration, and enhancing patient care and safety. Highly organized and dependable, adept at managing multiple priorities to achieve team goals. Willingness to take on added responsibility to drive success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Patient Relations Representative

Kindred Hospital East
Passaic, NJ
07.2023 - Current
  • Provided patient education materials to ensure understanding of services offered.
  • Conducted follow-up surveys with patients after their appointment or procedure was completed.
  • Resolved customer complaints in an efficient and courteous manner.
  • Collaborated with other departments to ensure the highest quality of care was provided to patients.
  • Participated in team meetings to discuss improvements in patient relations processes.
  • Provided emotional support to patients and their families during difficult times.
  • Conducted daily rounds to maintain patient satisfaction and safety.

Staffing Coordinator

Kindred Hospital East
Passaic, NJ
11.2021 - Current
  • Verified and validated payroll, vacation requests, and sick time hours for seamless accounting processes.
  • Led orientation sessions for newly hired employees.
  • Fostered strong relationships with external recruitment agencies to optimize candidate suitability for job vacancies.
  • Managed temporary staffing arrangements to maintain high levels of patient quality during periods of increased demand or personnel shortages.

Unit Secretary. Telemetry Monitor Tech

Kindred Hospital East
Passaic , NJ
03.2021 - 11.2021
  • Answered telephone calls promptly and directed them to appropriate personnel or departments.
  • Performed clerical duties such as filing, copying, scanning, and faxing documents.
  • Provided support to nurses by delivering messages or supplies as needed.
  • Maintained accurate records of patient care activities including vital signs, medications, treatments.
  • Monitored cardiac rhythms, analyzed data, and reported findings to medical staff.
  • Responded promptly to any alarms or changes in patient conditions.
  • Ensured that all necessary documentation was completed accurately and timely according to departmental policies.

Education

High School Diploma -

Ridgefield Park Jr Sr High School
Ridgefield Park, NJ
06-2018

Skills

  • Medical terminology knowledge
  • Patient Knowledge Enhancement
  • Multitasking and Organization
  • Effective Task Prioritization
  • Professional Communication Skills
  • Staff Scheduling
  • Teamwork and Collaboration

Certification

  • BLS Certification
  • CPR/AED Certification

References

References available upon request.

Timeline

Patient Relations Representative

Kindred Hospital East
07.2023 - Current

Staffing Coordinator

Kindred Hospital East
11.2021 - Current

Unit Secretary. Telemetry Monitor Tech

Kindred Hospital East
03.2021 - 11.2021

High School Diploma -

Ridgefield Park Jr Sr High School

Similar Profiles

CREATE PROFILE
Dorian Capurso