Summary
Overview
Work History
Education
Skills
Timeline
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Dorian Dixson

Dorian Dixson

Monticello,KY

Summary

Proven customer service expert with a track record of enhancing guest satisfaction at Cracker Barrell Old Country Store. Excelled in multitasking; reducing wait times by supporting others in the work setting. Skilled in both hospitality service and accurate cash handling, demonstrating a commitment to excellence and a knack for elevating the customer experience. Meticulous Team Member with background in hospitality industry. Skilled in manning high-volume dining environment and delivering excellent customer service. Flexible and excels under pressure. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.

Overview

3
3
years of professional experience

Work History

Hostess

Cracker Barrell Old Country Store
01.2024 - Current
  • Answered customer questions about hours, seating, and menu options.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.

Clerk

Marina @ Rowena
04.2022 - 10.2024
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering questions and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Trained new clerks on company procedures contributing to their integration into the team.

Cashier

Junction Station
01.2023 - 07.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Crew Member

Wendy’s
Monticello, Kentucky
12.2021 - 04.2022
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.

Education

Associates - Science

Somerset Community College
Somerset, KY

Diploma -

Wayne County High School
Monticello, KY
05.2024

Skills

  • Customer Service
  • Effective Multitasking
  • Patience and Empathy
  • Phone Etiquette
  • Hospitality service expertise
  • Guest complaint resolution
  • Service prioritization

Timeline

Hostess

Cracker Barrell Old Country Store
01.2024 - Current

Cashier

Junction Station
01.2023 - 07.2023

Clerk

Marina @ Rowena
04.2022 - 10.2024

Crew Member

Wendy’s
12.2021 - 04.2022

Associates - Science

Somerset Community College

Diploma -

Wayne County High School

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Dorian Dixson