Dorian Embery
Country Club Hills,IL
Summary
My name is Dorian Embery and I'm a college student at Eastern Kentucky University, I got accepted for the Fall 2020 term back in April 2020. I'm am doing a major in Aviation with a Concentration in Professional Flight and a Minor in Homeland Security. I worked as a Ramp Agent for Envoy Air Inc and I was a motivated employee with excellent time management skills. True problem-solver remains calm under pressure to meet departure schedules. Trained in flight line operations and safety while working here as a ramp agent.
I also worked as a Pizza Delivery Driver for Papa John's and as a pizza delivery driver I was offering consistent record of fast deliveries and friendly service. Satisfies customers consistently by working fast, answering questions and accurately handling payments. Knowledgeable about different restaurants' procedures and promotions and skilled at handling concerns.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Ramp Agent
Envoy Air Inc An American Airlines Company Group
2022.01 - 2022.06
- Enhanced operational efficiency by conducting thorough pre-flight checks on aircraft for safe takeoffs and landings.
- Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
- Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
- Improved customer satisfaction with prompt handling of passenger inquiries and concerns related to baggage and boarding procedures.
- Ensured proper weight distribution in aircraft by diligently following load plans and adjusting as necessary.
- Collaborated effectively with team members to manage high-pressure situations during peak travel periods.
- Improved communication between ramp agents and other airport personnel through the use of radio equipment, hand signals, and other forms of communication.
- Upheld strict adherence to FAA regulations and safety protocols during all aspects of ramp agent duties.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 5 daily flights.
Pizza Delivery Driver
Papa John's
2020.09 - 2021.05
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge of the area.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Exceeded company expectations for prompt deliveries, resulting in increased repeat business from satisfied customers.
- Assisted in expediting orders during peak times by aiding kitchen staff with food preparation when needed.
- Provided exceptional customer service through courteous interactions and professional communication while handling transactions.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Performed routine vehicle maintenance checks to ensure optimal performance on delivery routes, reducing downtime due to mechanical issues.
- Collaborated with restaurant staff to streamline order processes and improve overall efficiency during busy periods.
- Utilized strong organizational skills to efficiently manage multiple deliveries per shift without compromising quality or timeliness of service.
- Contributed to a positive team environment by effectively communicating with coworkers regarding order statuses and customer concerns.
- Developed strategies for maximizing fuel efficiency, resulting in reduced operational costs for the company.
- I deliver about 8-10 pizzas every time I'm on my shift at work.
Education
Bachelor of Science - Aviation
Eastern Kentucky University
Richmond, KY05.2026
High School Diploma -
Tinley Park High School
Tinley Park, IL05.2020
Skills
- Baggage Service Collaboration
- Task Prioritization
- Problem-Solving
- Aviation and transportation
- Teamwork and Collaboration
- Team Leadership
- Safe Driving
- Money Handling
- Customer Service
- Hardworking and Responsible
- Decision-Making
- Time Management
- Organizational Skills
Certification
- Driver's License, 06/23, 04/27
- CHDS Self-Study Courses Certificate- The Use of Intelligence in the Battle Against Terrorism in the USA, 09/23, Present
- CHDS Self-Study Courses Certificate- History of Homeland Security, 09/23, Present
- CHDS Self-Study Courses Certificate- Transportation Security, 03/24, Present
Groups
- EKU Black Student Union
- Organization of Black Aerospace Professionals (OBAP)
- EKU African/African American Club
- EKU African Student Association
Languages
English
Full Professional
Timeline
Ramp Agent
Envoy Air Inc An American Airlines Company Group
2022.01 - 2022.06
Pizza Delivery Driver
Papa John's
2020.09 - 2021.05
Bachelor of Science - Aviation
Eastern Kentucky University
High School Diploma -
Tinley Park High School
- Driver's License, 06/23, 04/27
- CHDS Self-Study Courses Certificate- The Use of Intelligence in the Battle Against Terrorism in the USA, 09/23, Present
- CHDS Self-Study Courses Certificate- History of Homeland Security, 09/23, Present
- CHDS Self-Study Courses Certificate- Transportation Security, 03/24, Present
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