Dorian Wallace
Union,KY
Summary
Dynamic Pharmacy Technician with proven problem-solving skills at Walgreens, adept at optimizing workflows and ensuring patient confidentiality. Successfully assisted in medication preparation and enhanced customer service experiences. Experienced in managing patient information and insurance processes as an Emergency Customer Service Representative at Cincinnati Children's Hospital.
Personable and dedicated with keen eye for detail and proactive approach. Possesses foundational knowledge in pharmaceutical terminology and drug interactions, along with excellent organizational and data entry skills. Committed to ensuring accurate medication dispensing and enhancing patient care.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician
Walgreens
12.2021 - Current
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels by restocking shelves and organizing pharmaceutical supplies.
- Learned and adhered to safety protocols for handling hazardous materials.
- Provided customer service by answering questions and addressing concerns regarding medications.
Emergency Customer Service Representative
Cincinnati Children's Hospital
07.2024 - 12.2024
- Greet the patient/family as they enter Emergency Department or Urgent Care.
- Obtain the patient's name and verify the correct patient account in the EPIC system and record patient's chief complaint as to why they are seeking treatment.
- Verify the patient and legal guardian's identity and place the wrist band on the patient for proper identification.
- Obtain patient insurance information and co-pays/point of service deposits.
- Schedule patient follow up appointments.
- Monitor EPIC system for patient admissions, discharges, or transfers.
Education
Bachelor of Science - Criminal Justice
Northern Kentucky University
Newport, KY05-2026
Skills
- Problem-solving skills
- Team collaboration
- Patient Confidentiality
- Workflow optimization
Timeline
Emergency Customer Service Representative
Cincinnati Children's Hospital
07.2024 - 12.2024
Pharmacy Technician
Walgreens
12.2021 - Current
Bachelor of Science - Criminal Justice
Northern Kentucky University