Dorianna Moreno
Davenport,FL
Summary
Well-qualified Leasing Consultant with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
2
2
years of professional experience
Work History
Leasing Consultant
ZRS Management
09.2023 - Current
- Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
- Facilitated open lines of communication among tenants, property management staff, and maintenance personnel to ensure smooth operations within the community.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Improved overall occupancy rates by conducting thorough market research to identify competitive pricing strategies and marketing techniques.
- Assisted residents in understanding their rental contracts, handling disputes professionally while mediating fair resolutions between parties involved.
- Enhanced community engagement with the organization of various events, fostering a positive living environment for all residents.
- Demonstrated a strong commitment to company values by consistently delivering results that aligned with organizational goals and objectives.
- Served as a mentor for new leasing consultants, sharing best practices and providing ongoing support throughout their onboarding process.
Leasing Consultant - Lease-up
ZRS Management
11.2023 - 09.2024
- Developed strong relationships with potential tenants by providing personalized customer service during the leasing process.
- Delivered exceptional customer service throughout all stages of the leasing process, fostering long-lasting relationships with satisfied tenants.
- Conducted comprehensive market research, identifying trends and opportunities to improve overall performance within the local rental market.
- Implemented innovative marketing initiatives that generated increased interest from potential renters.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Facilitated community events to foster positive living environment and encourage tenant engagement.
Leasing Consultant - Lease-up
Middleburg Communities
09.2022 - 10.2023
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Managed social media accounts showcasing community features, amenities, and events that attracted potential renters'' attention.
- Organized and hosted community events, fostering a positive living environment for all residents.
Sales and Marketing Representative
Citi Marketing
07.2022 - 09.2022
- Expanded market reach by conducting thorough industry research and identifying potential new clients.
- Developed customized sales presentations for key clients, resulting in increased business partnerships.
- Identified and developed key operations and influencer relationships within targeted districts.
- Designed comprehensive marketing plans for nonprofits, raising awareness of their cause among target audiences.
- Developed strategic plans for nonprofit organizations, resulting in increased community engagement and support.
Education
High School Diploma -
East Ridge High School
Clermont, FL05-2020
Skills
- Customer service
- CRM software
- Clear communication
- Creative problem solving
- Organized mindset
- Critical thinking
- Relationship building
- Lease administration
Languages
Spanish
Native or Bilingual
Timeline
Leasing Consultant - Lease-up
ZRS Management
11.2023 - 09.2024
Leasing Consultant
ZRS Management
09.2023 - Current
Leasing Consultant - Lease-up
Middleburg Communities
09.2022 - 10.2023
Sales and Marketing Representative
Citi Marketing
07.2022 - 09.2022
High School Diploma -
East Ridge High School
Similar Profiles
Vonda Austin-CarterVonda Austin-Carter
Leasing Consultant at ZRS ManagementLeasing Consultant at ZRS Management
Nircia CervantesNircia Cervantes
Property Manager at ZRS ManagementProperty Manager at ZRS Management
DJ KempsDJ Kemps
Multi-Site Assistant Property Manager at ZRS ManagementMulti-Site Assistant Property Manager at ZRS Management