Patient Services
Dorie Johnson
Wilmington Eye
Leland,NC
Work Preference
Job Search Status:
Open to work
Work Type
Full Time
Location Preference
On-SiteRemote
Location:
Leland, NC, USWilmington, NC
Open to relocation:
No
Minimum Desired Compensation
$20/hr
Important To Me
Healthcare benefitsCareer advancementPersonal development programs
19
Years of experience
Dedicated Patient Service Representative with expertise in insurance verification and patient scheduling. Committed to maintaining HIPAA compliance and ensuring patient confidentiality while delivering exceptional customer service.
Work History
Patient Service Representative
4 Years 2 Months- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Assisted with insurance verification processes to ensure coverage and streamline patient onboarding.
- Managed patient scheduling to optimize appointment flow and minimize wait times.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Used Nextech to schedule appointments.
- Entered patient demographic and insurance data into electronic medical record system.
Security Account Manager
14 Years 10 Months- Managed relationships with key stakeholders, ensuring alignment on security strategies and requirements.
- Conducted risk assessments to identify vulnerabilities and recommend appropriate security measures.
- Liaised between clients, account executives, and operational teams to maximize efficiency in the delivery of services.
- Built solid rapport with clients through proactive communication, addressing concerns before they escalated into issues.
- Coordinated with IT personnel regarding security of digital assets and information systems.
Education
High School Diploma
- Honor Roll 1983-1986
Skills
Insurance verification
HIPAA compliance
Electronic medical records
Check-in management
Registration and admissions
Customer service
Multitasking and organization
Verbal and written communication
Patient confidentiality
Timeline
Patient Service Representative
Wilmington Eye
08.2022 - CurrentRead More
Security Account Manager
SOS Security - Allied Universal Security
04.2007 - 02.2022Read More
Wallace-Rose Hill High School
High School Diploma
Read More