Dorina Goxhaj
Summary
Driven and detail-oriented cashier with proven customer service excellence and cash management skills. At Whole Food Market and Walmart, exceeded productivity goals and mentored new staff, enhancing team performance. Known for outstanding professionalism, courtesy, and organizational abilities, consistently delivering exceptional service and accuracy in high-volume environments.
Overview
11
11
years of professional experience
Work History
Cashier
Whole Food Market
09.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Improved efficiency, organized checkout area for optimal workflow.
Cashier
Walmart
01.2014 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Education
EKG Technician
Regis University
Boston, MABachelor of Science - Dental Technician
Medikadent
Tirane Albania06.2009
Skills
Customer Service
Customer Assistance
Work Ethic and Integrity
Patience and Empathy
Customer service excellence
Organizational abilities
Professionalism and Courtesy
Cash Management
Daily Reporting
Timeline
Cashier
Whole Food Market
09.2022 - Current
Cashier
Walmart
01.2014 - 03.2021
EKG Technician
Regis University
Bachelor of Science - Dental Technician
Medikadent
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