Dorina Rama
Cleveland
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Overview
21
21
years of professional experience
2005
2005
years of post-secondary education
Work History
Assistant Manager
Speedway Gas Station
Parma
08.2024 - Current
- Supervised daily operations and staff performance at the gas station.
- Assisted in inventory management and stock replenishment processes.
- Trained new employees on customer service protocols and safety standards.
- Cash Summary Reports
- Daily paperwork
- Ensured compliance with company policies and health regulations consistently.
- Managed cash handling procedures and balanced registers at shift end.
- Addressed customer inquiries and resolved issues effectively to enhance satisfaction.
- Coordinated promotional displays and marketing initiatives to increase visibility.
- Managed customer service inquiries and complaints in a timely manner.
Office Manager
Fierce Restoration & Collision
Cleveland
06.2018 - 07.2024
- Managed daily office operations for a busy restoration and collision center.
- Coordinated schedules for technicians and service appointments efficiently.
- Oversaw inventory management and ordered supplies as needed.
- Developed filing systems to maintain organized customer records.
- Handled customer inquiries and resolved issues promptly and professionally.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Coded and entered daily invoices with in-house accounting software.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Assisted with the preparation of budgets, forecasts and financial statements.
Accounts Payable Clerk
Regency Construction Inc
Brook Park
09.2014 - 05.2016
- Processed vendor invoices and verified payment accuracy daily.
- Maintained organized records of accounts payable transactions and documentation.
- Assisted in reconciling monthly statements with vendors and internal records.
- Communicated with vendors to resolve discrepancies and payment issues.
- Entered data into accounting software for tracking expenses and payments.
- Reviewed purchase orders against invoices for consistency and approval status.
- Assisted with month-end closing activities as needed.
- Maintained accounts payable files and records in an organized manner.
- Processed invoices and payments in accordance with company policies and procedures.
- Entered data into accounting system to maintain accurate financial records.
- Prepared checks for payment of vendor invoices on a timely basis.
- Analyzed purchase orders, contracts, invoices, check requests and other documents related to the accounts payable cycle.
- Researched and responded to inquiries from vendors regarding invoice status or payment issues.
- Handled high-volume invoice processing with minimal supervision.
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
- Performed account reconciliations as required including bank statement reconciliation, credit card reconciliations.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
Accounts Receivable Clerk
Rex Pipe & Supply
Cleveland
09.2004 - 08.2014
- Processed customer invoices and maintained accurate accounts receivable records.
- Managed payment collections and followed up on outstanding accounts.
- Reconciled customer accounts to ensure accuracy and resolve discrepancies.
- Collaborated with sales team to address billing inquiries and disputes.
- Recorded daily cash receipts and updated financial software systems promptly.
- Maintained organized files of customer transactions and correspondence for reference.
- Processed invoices, credit memos, and other documents related to accounts receivable.
- Assisted in month-end closing activities such as preparing journal entries, reconciling accounts, and creating financial reports.
- Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
- Prepared monthly statements for customers and sent out reminder notices when necessary.
- Reviewed all incoming payments for accuracy before posting them into the general ledger system.
- Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships.
- Reached out to vendors and customers to resolve account problems.
Education
Lakewood High School
Lakewood, OHSkills
- Staff supervision
- Inventory management
- Cash handling
- Customer service
- Office organization
- Financial reporting
- Scheduling coordination
- Data entry accuracy
- Accounts reconciliation
- Problem solving
- Effective communication
- Conflict resolution
- Customer relations
Timeline
Assistant Manager
Speedway Gas Station
08.2024 - Current
Office Manager
Fierce Restoration & Collision
06.2018 - 07.2024
Accounts Payable Clerk
Regency Construction Inc
09.2014 - 05.2016
Accounts Receivable Clerk
Rex Pipe & Supply
09.2004 - 08.2014
Lakewood High School