Doris Armstrong

• Highly skilled Bilingual Customer Service Representative with experience in managing diverse client base, addressing queries and resolving complex issues. Strong communication skills in English and Spanish help build relationships while providing top-tier service. Proven ability to handle high-pressure situations with professionalism and courtesy, enhancing customer satisfaction and loyalty. Previous work has demonstrated significant impact on improving customer interaction processes leading to increased efficiency.

• Resourceful Bilingual Customer Service Representative known for high productivity and efficient task completion. Specialize in effective communication, problem-solving, and time management skills. Excel in empathy, adaptability, and conflict resolution, ensuring positive customer interactions and resolutions in fast-paced environments.

Analytical professional with excellent knowledge of correct spelling, grammar and punctuation. Comprehensive knowledge of data programs and highly attentive to detail.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Sharp Word Processor adept at typing company reports, policies and correspondence. Accurate and reliable to check documents for spelling, grammar and punctuation errors under tight deadlines.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

• Did summer volunteering at my elementary school from 1997-1999. Handled daily handouts by printing them, sorting and stapling them for class. Was also given permission to decorate the class thus engaging my creativity.
• Volunteered during summer at a Pulmonologist office at Mercy hospital in Coral Gables FL, from 2000-2002. Record keeping and help getting patients to the correct machines while ensuring they didn't fall as most patients were elderly.
• Secretary and then president of the (FBLA) Future Business Leaders of America from 2000-2002. It taught me about businesses, computer skills, like typing and word as well as other business processes.
• I graduated from Highschool in my junior year (in my third year. 2002) with a Highschool Diploma.

• English
• Spanish