Doris Chapman
Lakeland,FL
Summary
Dynamic Medical Support Assistant with extensive experience at the Department of Veterans Affairs, excelling in patient scheduling and insurance verification. Proven ability to enhance patient flow and maintain HIPAA compliance while demonstrating exceptional organizational skills and active listening. Committed to delivering outstanding service and ensuring a welcoming environment for all patients.
Overview
20
20
years of professional experience
Work History
Medical Support Assistant
Department of Veterans Affairs
01.2023 - Current
- Greet and assist patients and visitors in person and via telephone, ensuring a professional and welcoming experience.
- Schedule, cancel, and reschedule patient appointments and consultations in accordance with established scheduling policies and procedures.
- Prepare and manage all required preappointment documentation to ensure efficient clinical flow.
- Perform complete patient check-in processes, including verification of information and printing necessary appointment documentation.
- Execute daily patient check-out procedures, including processing Return to Clinic (RTC) orders, creating recall reminders, coordinating consult follow-ups, and managing no-show appointments in compliance with local policy.
Fire Watch / Hole Watch
TEIC
03.2022 - 12.2022
- Monitored hot work operations including welding, torch cutting, and grinding to prevent fire hazards.
- Maintained continuous surveillance for sparks, slag, and smoldering materials during and after operations.
- Ensured fire extinguishers and emergency safety equipment were present, accessible, and operational.
- Observed confined spaces and hazardous work areas to protect workers' safety and compliance with safety regulations. Communicated hazards, unsafe conditions, and emergency situations to supervisors and crew members.
- Enforced site safety procedures and prevented unauthorized personnel from entering hazardous zones.
Patient Services Rep II
Lakeland Regional Health
09.2021 - 02.2022
- Assisted patients with scheduling appointments, registration, and insurance verification to ensure accurate and timely services.
- Reviewed and verified patient demographics, medical history, and insurance coverage for accuracy and compliance.
- Processed customer payments accurately using multiple payment methods including cash, card, and electronic payments.
- Handled high-volume inbound and outbound calls while maintaining excellent customer service standards.
- Maintained patient confidentiality and compliance with HIPAA policies and procedures.
- Utilized electronic medical record (EMR) systems to update patient information and track services.
Medical Records Consult Coordinator
Zephyrhills Correctional Institution
04.2021 - 09.2021
- Scheduled pacemaker check-up appointments and coordinated patient care services.
- Completed and processed trip tickets.
- Pulled and prepared patient charts for provider review.
Patient Access Service Rep III
Baycare Medical Group
05.2013 - 10.2020
- Performed patient check-in and check-out procedures while ensuring accurate documentation.
- Created and maintained new patient charts and electronic medical records.
- Verified patient insurance coverage and eligibility.
- Answered and managed high-volume incoming phone calls.
- Ensured all required consent forms were completed, signed, and properly scanned into patient records.
- Collected patient co-pays and processed payments.
- Assisted uninsured patients with completing financial assistance applications or referred them to the Community Care Team.
- Provided front desk and reception support.
- Scheduled diagnostic exams and coordinated patient appointments.
Medical Assistant
Dr.Blake and Franklin
Lakeland, FL
03.2006 - 04.2013
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Organized charts, documents and supplies to maintain team productivity.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Responded to patient callbacks and phone-in prescription refill requests.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Administered medications under physician's supervision.
- Scheduled appointments for patients via phone and in person.
Education
High School Diploma -
Skills
- Active listening
- Adaptability
- Administrative work
- Attention to detail
- Computer literacy
- Data entry
- Decision making
- Flexibility
- HIPPA Compliance
- Insurance Verification
- Multitasking
- Organization / Filing
- Phone etiquette
- Problem solving
- Processing
- Registration
- Scheduling / Appt Coordination
- Telecommunication
- Time management
- Systems
- One Source
- Payer Path
- WellMed
Systems
- ISS
- CTM
- GUI
- VISTA R3
Timeline
Medical Support Assistant
Department of Veterans Affairs
01.2023 - Current
Fire Watch / Hole Watch
TEIC
03.2022 - 12.2022
Patient Services Rep II
Lakeland Regional Health
09.2021 - 02.2022
Medical Records Consult Coordinator
Zephyrhills Correctional Institution
04.2021 - 09.2021
Patient Access Service Rep III
Baycare Medical Group
05.2013 - 10.2020
Medical Assistant
Dr.Blake and Franklin
03.2006 - 04.2013