Hi, I’m
Doris J Gauthier
Sales Consultant
Norfolk,Virginia
Summary
Resourceful sales agent with outstanding customer service skills and relationship-building strengths. Dedicated to building rapport with clients and providing comprehensive service. In-depth understanding of sales strategy and lead generation . Well versed in establishing and expanding market presence to accomplish solid growth. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
35
years of professional experience
Work History
Select Quote Insurance Service Norfolk, VA
Sales Agent
07.2023 - Current
Job overview
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Used Salesforce CRM software to record personal information and purchases of contacted prospects.
- Explained features and advantages of Medicare and health products or services to promote sales.
- Used proprietary software to track pipeline activity and analyze sales trends.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Doris J GauthierNorfolk, VA
Licensed Insurance Broker
10.2009 - Current
Job overview
- Sold health, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Developed strong referral network in community to raise awareness and increase sales opportunities.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Generated leads through cold-calling, networking and other outreach methods.
- Analyzed customer needs to provide customized insurance solutions.
Sirod, LLC Norfolk, VA
Call Center Manager
12.2010 - 07.2017
Job overview
- Collected and analyzed call center statistics, sales rates, costs, and customer service metrics.
- Created clear and effective policies governing all aspects of employee work and interaction with customers.
- Developed quality employees within call center to take over leadership positions.
- Established and oversaw performance targets for call center associates.
- Determined quality assurance benchmarks and set standards for improvement.
- Recruited, trained and onboarded new agents, maintaining exceptional service standards.
AT&T Call CenterLee's Summit , MO
Account Manager/HR Administrator
01.1989 - 04.2005
Job overview
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
Education
University of Phoenix, Tempe, AZ
Bachelor of Science from Accounting And Business Management
University of Phoenix, Tempe, AZ
MBA from Business Administration/Human Resource Management
Skills
- Customer Assistance
- Prospecting Skills
- Sales Expertise
- Problem-Solving Strengths
- Inside and Outside Sales
- Verbal and Written Communication
- Tax Laws
- Payroll Familiarity
- Personnel File Management
- Team Leadership
- Key Performance Indicators (KPI)
- Accurate Record keeping
Timeline
Sales Agent
Select Quote Insurance Service
07.2023 - Current
Call Center Manager
Sirod, LLC
12.2010 - 07.2017
Licensed Insurance Broker
Doris J Gauthier
10.2009 - Current
Account Manager/HR Administrator
AT&T Call Center
01.1989 - 04.2005
University of Phoenix
Bachelor of Science from Accounting And Business Management
University of Phoenix
MBA from Business Administration/Human Resource Management
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