Dorothy Covington
Dillon,SC
Summary
Skilled Order Specialist with background in managing, processing, and tracking orders to ensure customer satisfaction. Experience includes streamlining order fulfillment procedures to improve efficiency and accuracy. Strengths lie in problem-solving skills, ability to work under pressure, and proficiency in using order management systems. Previous roles highlighted capacity for reducing errors and improving delivery timeframes through proactive process improvements.
Overview
2
2
years of professional experience
Work History
Aging Order Specialist
QVC Distribution Center
Florence, South Carolina
10.2022 - Current
- Assisted customers with placing new orders, making changes to existing orders, and canceling orders as needed.
- Investigated and analyzed client complaints to identify and resolve issues.
- Communicated with current customers regarding backorder availability, future inventory and special orders.
- Operated handheld scanners and computer terminals to document updates.
- Placed orders onto conveyor belts to move to next department for further processing.
- Created packing slips and invoices for outgoing shipments with job-related software.
- Inspected stock items, discarding defective products and reporting damages to supervisors.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Reviewed customer requests, resolved questions and defined specifications before completing orders.
Trainer
QVC Distribution Center
Florence, South Carolina
10.2022 - Current
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Documented all training activities including attendance records, feedback forms, surveys.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
- Explained goals and expectations required of trainees.
- Provided feedback on employee performance based on observed results during training sessions.
- Created multimedia presentations with PowerPoint and video conferencing tools.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Created and offered additional materials to enhance training.
- Recommended changes or improvements in existing training processes as needed.
- Trained newly hired top talent to fill key positions and maximize productivity.
Skills
- Managing returns
- Data entry skills
- Teamwork orientation
- Handheld scanners
- Safety practices
- Returns processing
Timeline
Aging Order Specialist
QVC Distribution Center
10.2022 - Current
Trainer
QVC Distribution Center
10.2022 - Current