Hi, I’m
Dorothy Deeley
Imperial,PA
Summary
Accomplished Pharmacy Technician with a proven track record at CVS Pharmacy, enhancing workflow and patient satisfaction through meticulous medication dispensing and inventory management. Expert in drug safety and HIPAA compliance, coupled with exceptional problem-solving abilities and team collaboration. Increased pharmacy productivity by streamlining operations, demonstrating a strong commitment to accuracy and service quality.
Overview
16
years of professional experience
Work History
CVS Pharmacy
Pharmacy Technician
01.2024 - Current
Job overview
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
UPMC Children's Hospital of Pittsburgh
Pharmacy Ops Specialist (Narcotics)
01.2009 - 12.2023
Job overview
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Education
Sanford- Brown InstituteMonroeville, PA
Associate Of Specialized Technology from Pharmacy Technology
01.2009
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Medication Dispensing
- Prescription Filling
- HIPAA
- Pharmacy and customer records management
- Drug Classification Knowledge
- Drug Inventory Control
- Labeling Accuracy
- Drug safety
- Pharmaceutical Calculations
- Stocking shelves
- Interpreting and Processing Medication Orders
- Healthcare regulations
- Drug Inventory Management
- Compounding Techniques
- Receiving incoming supplies
- Medication Storage Procedures
- Aseptic Techniques
- Customer Service
- Attention to Detail
- Cash Register Operations
Timeline
Pharmacy Technician
CVS Pharmacy
01.2024 - Current
Pharmacy Ops Specialist (Narcotics)
UPMC Children's Hospital of Pittsburgh
01.2009 - 12.2023
Sanford- Brown Institute
Associate Of Specialized Technology from Pharmacy Technology