Dorothy Drobnick
Lawrenceville,USA
Summary
Energetic and customer-focused retail professional with proven expertise in merchandising, sales optimization, territory leadership, and hands-on product assembly. Over 10 years of food and beverage/ hospitality experience in a variety of roles delivering exceptional service in fast paced environments while mastering beverage preparation, multitasking, food safety, cash handling, opening/closing operations, and key holder. After a dedicated career break to focus on family caregiving (which strengthened organizational, problem-solving, and relationship-building skills) returned to the workforce in 2018 with renewed drive and adaptability. Excel at creating positive experiences, analyzing data for better outcomes, collaborating with teams and management, and thriving under pressure to drive satisfaction and results.
Overview
2027
2027
years of professional experience
Work History
Territory Sales Lead
Anderson Merchandisers
07.2023 - Current
- Lead merchandising efforts across a designated territory, ensuring optimal product visibility and sales.
- Collaborate with store management to build strategic product displays.
- Analyze sales data to refine merchandising layouts and maximize product placement.
- Ensure compliance with promotional initiatives and brand guidelines.
Retail Assembly Technician
The Revenue Optimization Companies (T-ROC)
05.2021 - 07.2023
- Facilitated product assembly, including bicycles, grills, and furniture, to enhance customer shopping experience.
- Supported visual merchandising efforts to enhance product visibility and customer engagement.
- Ensured adherence to assembly safety standards and maintained an organized workspace to enhance operational efficiency.
- Operated hand tools and machinery for efficient production processes.
- Conducted quality inspections on finished products to maintain high standards.
- Trained new technicians on assembly procedures and safety protocols.
E-Commerce Clerk
Fred Meyer
02.2018 - 07.2019
- Picked and packed online orders efficiently, ensuring accuracy and customer satisfaction.
- Maintained a clean work environment and optimized merchandise displays.
- Operated specialized equipment for inventory movement and order fulfillment.
- Processed customer transactions accurately and efficiently at checkout stations.
- Provided excellent customer service, resolving inquiries and enhancing shopping experience.
- Trained new staff on operational procedures and customer service protocols for efficiency.
Full-Time Family Caregiver
Career Break
2005 - 2017
- Managed household operations and family responsibilities full-time, honing strong organizational, multitasking, and problem-solving skills in a high demand environment.
- Maintained household budget, scheduling, and logistics for multiple family members, building efficiency and adaptability transferable to fast paced retail and service roles.
- Prioritized customer (family) satisfaction and conflict resolution daily, skills directly applicable to customer service and team collaboration.
Education
GED -
Lifelong Learning Center
Frackville, PASkills
- Customer Service
- Communication
- Organization
- Problem-Solving
- Relationship Building
- Word Processing
- Territory Management
- Leadership
- Beverage Preparation & Mixology
- Food Safety & Sanitation
- Multitasking in fast paced environments
- Cash Handling
Timeline
Territory Sales Lead
Anderson Merchandisers
07.2023 - Current
Retail Assembly Technician
The Revenue Optimization Companies (T-ROC)
05.2021 - 07.2023
E-Commerce Clerk
Fred Meyer
02.2018 - 07.2019
Full-Time Family Caregiver
Career Break
2005 - 2017
GED -
Lifelong Learning Center
Additional Experience
Food & Beverage /Hospitality (1996-2005)
- Delivered exceptional customer service in fast paced environments, handling high-volume orders, guest inquiries, and complaints to ensure positive experiences and repeat business.
- Prepared and served a wide range of beverages (espresso-based drinks, cocktails, beer/wine) and food items with accuracy, speed, and attention to quality and presentation standards.
- Managed opening and closing procedures as key holder, including cash handling, POS system operations, inventory checks, setup/breakdown, and ensuring compliance with safety and sanitation protocols.
- Performed food preparation tasks, maintaining hygiene standards and efficiency during peak shifts.
- Excelled in multitasking, team collaboration, and problem-solving under pressure.