Dorothy Gilbert
Palmyra,NJ
Summary
Self-motivated Front End Manager, brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. Highly effective at managing personnel, cash flow, inventory, and security.
Ambitious Front End Manager, earning 2 promotions within the first year of employment.
Friendly and prompt customer service with good skills using phone, computer and office equipment. Strong multitasking, communication, and interpersonal skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Front End Manager
Shop Rite Food Market
12.2021 - Current
- Coached employees through day-to-day work and complex problems.
- Monitored cash drawers in 19-29 checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Driver
United Parcel Service, UPS
08.2006 - 03.2010
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Followed all relevant traffic laws and safety regulations.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Education
GED -
Skills
- Employee development and training
- Negotiation
- Employee supervision
- Credit returns processing
- Team building
- Performance optimization
- Cash register operation
- Effective planning
- Conflict management
- Workflow optimization
- Documentation
- Cash flow management
- Listening skills
- Shrinkage control
- Staff supervision
- Training and mentoring
- Customer service
- Cash handling
Accomplishments
Achieved Employee of the Month 02/2025
Certification
- Money Laundering Training - 2025 (annual renewal)
Timeline
Front End Manager - Shop Rite Food Market
12.2021 - Current
Driver - United Parcel Service, UPS
08.2006 - 03.2010
Community College of Philadelphia - GED,
Similar Profiles
Alec HeimAlec Heim
Supermarket Worker at Shop Rite Food MarketSupermarket Worker at Shop Rite Food Market
Dorri NevilleDorri Neville
Shopper at Shop Rite Food MarketShopper at Shop Rite Food Market
James FowlerJames Fowler
Overnight Stocker at Shop Rite Food MarketOvernight Stocker at Shop Rite Food Market
Jozef CaputaJozef Caputa
Dairy Clerk at Shop Rite Food MarketDairy Clerk at Shop Rite Food Market
Kristina SchmidKristina Schmid
Operations Specialist at PNC BankOperations Specialist at PNC Bank