Madison Miller
Germantown,MD
Summary
Seasoned Front End Manager offering 6 years in retail environments. Motivational leader and complex problem solver dedicated to continuous improvement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front End Manager
Giant Food Stores
Gaithersburg, MD
02.2022 - Current
- Implemented strategies to improve customer experience.
- Managed customer complaints and rectified issues to complete satisfaction.
- Reviewed employee performance and determined areas in need of improvement.
- Helped employees perform at peak productivity with morale-boosting programs and motivational techniques.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
Gas Station Attendant
Giant Food Stores
Frederick, MD
01.2019 - 03.2023
- Maintained cleanliness of the gas station, including floors, shelves, counters and windows.
- Stocked shelves with merchandise and ensured that pricing was correct.
- Performed daily inventory checks on various products to ensure adequate stock levels.
- Verified age requirements for purchase of tobacco products.
- Monitored fuel pumps to ensure proper functioning and safety regulations were followed.
- Ensured all store policies were adhered to by customers at all times.
- Adhered to company procedures for handling hazardous materials such as gasoline.
- Conducted routine inspections of gas station equipment including pumps, hoses, nozzles.
Assistant Front End Manager
Giant Foods Store
Frederick, MD
08.2021 - 02.2022
- Supervised cashiers in handling transactions accurately and efficiently.
- Provided feedback to management on team performance and areas for improvement.
- Resolved customer complaints in a professional manner.
- Managed daily operations of the front end area including opening and closing duties.
HBC Clerk
Giant Food Stores
Frederick, MD
01.2018 - 07.2021
- Greeted customers, provided customer service and answered inquiries.
- Stocked shelves with merchandise and maintained store displays.
- Assisted in inventory control to ensure accurate stock levels.
- Provided support to other departments when needed.
- Helped customers by answering questions and locating merchandise.
Waitress
Pizza Hut
Frederick, MD
02.2020 - 06.2021
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Presented menus and answered questions regarding items.
Education
High School Diploma -
Walkersville High School
Walkersville, MD06-2019
Skills
- Employee development and training
- Customer Service
- Team Supervision
- Listening Skills
- Performance Improvements
- Training and mentoring
- Staff Supervision
- Employee Supervision
Affiliations
- Learning American Sign Language (took 4 years in Highschool)
- Reading/Writing
- Kayaking
- Nature Walks
- Cooking/Baking
Certification
- AB certified in the Gas Station.
Timeline
Front End Manager
Giant Food Stores
02.2022 - Current
Assistant Front End Manager
Giant Foods Store
08.2021 - 02.2022
Waitress
Pizza Hut
02.2020 - 06.2021
Gas Station Attendant
Giant Food Stores
01.2019 - 03.2023
HBC Clerk
Giant Food Stores
01.2018 - 07.2021
High School Diploma -
Walkersville High School