Dorothy Haywood
Detroit,Mi
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Store Manager
Dollar General Store
07.2021 - Current
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted with hiring, training and mentoring new staff members.
Care Provider
State Of Michigan
07.2016 - Current
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Store Manager
Simply Fashions
02.2009 - 03.2015
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
Education
High School Diploma -
Thomas M Cooley High School
Detroit, United States06.1986
Skills
- Team Development
- Payroll Management
- Risk Management
- Store Merchandising
- Shift Scheduling
- Supply Ordering
- Employee Training
- Customer Service Management
- Loss Prevention
- Bank Deposit Procedures
- Goals and Performance
- Pricing Strategies
- Policies and Procedures
- Store Opening and Closing
- Accurate Cash Handling
- Friendly and Positive
Timeline
Store Manager
Dollar General Store
07.2021 - Current
Care Provider
State Of Michigan
07.2016 - Current
Store Manager
Simply Fashions
02.2009 - 03.2015
High School Diploma -
Thomas M Cooley High School