Dorothy Hooker
Kansas City,MO
Summary
Dynamic and results-oriented professional with extensive experience in customer service and team leadership, notably at Amazon. Excelled in fast-paced environments, significantly enhancing productivity and operational efficiency. Skilled in problem-solving and cash handling, with a proven track record of achieving high levels of customer satisfaction and team performance.
Overview
5
5
years of professional experience
Work History
Cashier Team Lead
Kc Sunfresh Grocery Store
04.2024 - 01.2025
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Packer
So Logistics
01.2024 - 03.2024
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
Material Handler
Amazon
01.2023 - 12.2023
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
Mail Processor
Staffmark Staffing
06.2020 - 12.2022
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Upsold postal services like insurance and tracking.
- Monitored equipment performance regularly, reporting any issues promptly to ensure minimal downtime due to malfunctions or maintenance needs.
Education
Department of Elementary & Secondary Education
State Of Missouri 11.2013
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Positive attitude
Timeline
Cashier Team Lead
Kc Sunfresh Grocery Store
04.2024 - 01.2025
Packer
So Logistics
01.2024 - 03.2024
Material Handler
Amazon
01.2023 - 12.2023
Mail Processor
Staffmark Staffing
06.2020 - 12.2022
Department of Elementary & Secondary Education
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