Dorothy Liles
Lenoir City,TN
Summary
Versatile and dynamic professional with a proven track record in classroom management and warehouse operations optimization. Excelled at Family Brands International by enhancing team productivity and safety compliance. Skilled in fostering student engagement and building strong relationships, achieving notable improvements in academic and operational efficiencies.
Overview
20
20
years of professional experience
Work History
Substitute Teacher
Lenoir City Schools
08.2023 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
- Contributed to positive school culture by participating in extracurricular activities and events.
- Participated in professional development opportunities to stay current on educational trends and research-based teaching strategies for continuous improvement in practice.
- Collaborated with teaching staff to share resources and strategies, enhancing overall teaching quality.
- Adapted teaching strategies to accommodate virtual learning environments, ensuring continuous education during remote periods.
- Followed lesson plans designed by absent teachers.
- Enforced school and class rules to maintain order in classroom.
- Monitored student behavior and administered discipline as needed.
Teller Supervisor
First National Bank
05.2005 - 03.2008
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Counted cash drawers and made bank deposits.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Conducted regular performance evaluations for teller staff, identifying areas for improvement.
- Promoted bank's products and services by consistently cross-selling to customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Improved cross-selling success through targeted training and employee incentives.
- Reduced errors by implementing strict audit procedures and monitoring daily transactions.
- Monitored cash levels and managed orders for currency and coins to ensure branch could meet daily customer demands.
- Enhanced teller accuracy by conducting regular training sessions on transaction processing and customer service standards.
- Improved transaction processing speed with introduction of new financial software, enhancing customer experience.
- Oversaw daily branch operations, ensuring compliance with all banking regulations and policies.
- Counted, verified and handled bank deposits and armored car transactions.
- Educated customers on online banking and mobile banking applications.
- Executed wire transfers, stop payments and account transfers.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Assisted customers with banking needs and inquiries.
- Processed applications for new accounts.
Warehouse Supervisor
Family Brands International
05.2013 - 02.2021
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Maintained high levels of accuracy in daily operations.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Oversaw daily operations and shipping and handling processes.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Operated warehouse material handling equipment correctly to move loads.
- Kept detailed records of inventories and merchandise inventory transactions.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Managed merchandise inventory transactions.
- Performed troubleshooting to resolve issues with equipment, devices and products.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Education
Certificate Of Technical Studies - Office Information Technology
Roane State Community College
Harriman, TN05.2000
Skills
- Classroom management
- Adaptable
- Relationship building and management
- Student engagement
- Behavior management
- Group instruction
- Discipline
- Assessment administration
- Health and safety
- Teamwork and collaboration
- Decision-making
- Documentation and reporting
Timeline
Substitute Teacher
Lenoir City Schools
08.2023 - Current
Warehouse Supervisor
Family Brands International
05.2013 - 02.2021
Teller Supervisor
First National Bank
05.2005 - 03.2008
Certificate Of Technical Studies - Office Information Technology
Roane State Community College
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