Dorothy Marcellus
Brooklyn,NY
Summary
Supportive Human Services worker offering agility and confidence in stressful circumstances. Meticulous enrollment facilitator with skill in database management and accurate recordkeeping. Liaises between clients and service providers, translating details and assisting aid recipients with paperwork completion.
Overview
9
9
years of professional experience
Work History
Direct Support Professional
Brooklyn Bureau of Community Service
02.2023 - Current
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Prepare and maintain timesheets
- Complete monthly reports
- Conduct annual meetings with MSC's.
Cashier/Customer Service
ALDI
09.2021 - 02.2023
- Provide customer service fast and efficiently to all guests
- Unload merchandise off the trucks
- Arrange merchandise on shelves and restock as needed
- Clean and organize the store upon closing.
Cashier
Rink Management Services
10.2017 - 08.2021
- Provide quality customer service to guests
- Assist General Manager with store merchandise
- Maintain accurate balance of cash drawer and receipts
- Promote weekly deals and coupons to the customers
- Answer phones and perform other duties as requested.
Cashier/Service Team Member
Sweet Green
05.2019 - 10.2019
- Ensure food safety and regulations are met, eliminate cross-contamination on the front line
- Maintain in-depth knowledge of the salad menu and the ingredients to effectively communicate with the guest.
- Maintain cleanliness and organized work station
- Complete online-orders (OLO) pick-up area; organize OLO shelving and assist the guest to locate their orders.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from customers.
Counselor
Kings Bay Y
01.2017 - 08.2017
- Assist children from various grades (Pre-k through 8th) with their homework
- Participate in weekly staff meetings
- Enhanced camper experience by planning and executing diverse activities tailored to age groups and interests.
- Fostered a supportive and inclusive environment for all campers, promoting teamwork and respect among peers.
- Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
- Implemented safety protocols during recreational activities, reducing the risk of injuries among campers.
- Collaborated with fellow counselors to develop creative solutions for behavioral issues, resulting in improved camper conduct.
Receptionist
Downstate Medical Center
07.2015 - 08.2016
- Answer phone calls and appropriately direct the patients
- Greet visitors in a warm and friendly manner
- Maintain the reception area and all common areas clean and tidy at all times
- Conduct filing and indexing documents as needed
- Keep detailed and accurate records of all visitors.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
BS Human Services -
New York City College Of Technology
Brooklyn, NY12.2023
Skills
- Customer service
- Work well individually and in a group
- Writing skills
- Behavioral Management
- Client Documentation
- Decision-making support
- Problem-solving abilities
- Active listening
- Computer literacy
- Academic Support
- Time Management
Timeline
Direct Support Professional
Brooklyn Bureau of Community Service
02.2023 - Current
Cashier/Customer Service
ALDI
09.2021 - 02.2023
Cashier/Service Team Member
Sweet Green
05.2019 - 10.2019
Cashier
Rink Management Services
10.2017 - 08.2021
Counselor
Kings Bay Y
01.2017 - 08.2017
Receptionist
Downstate Medical Center
07.2015 - 08.2016
BS Human Services -
New York City College Of Technology
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