Dorri Mcglothen
Tempe,AZ
Summary
Results-driven professional with a strong focus on customer relationship management and product knowledge. Experienced in cash handling and conflict resolution, ready to leverage skills to enhance customer experiences and drive sales.
Overview
10
10
years of professional experience
Work History
Customer Service Associate
Circle K
Phoenix, AZ
03.2023 - 06.2026
- Resolved customer complaints with empathy, ensuring satisfactory outcomes.
- Resolved customer inquiries in a timely manner.
- Assisted customers with product inquiries and service requests.
- Assisted customers with returns, exchanges, and refunds.
- Processed transactions efficiently at the point of sale.
- Created a friendly atmosphere for customer interactions.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Created a friendly atmosphere for customer interactions. and identified their needs.
- Provided information about products and services available to customers.
- Collaborated with team members to optimize workflow during busy hours.
- Monitored inventory levels and reported shortages to management.
- Stocked merchandise and ensured proper product placement.
- Followed policies and procedures to meet or exceed established performance requirements.
Production Associate / Filler
White Water LLC
Phoenix, AZ
04.2020 - 01.2023
- Operated machinery for manufacturing, filling, and capping five-gallon water bottles, ensuring consistent product quality.
- Inspected bottles and components for defects, maintaining high quality standards and reducing potential waste.
- Stocked racks with full five-gallon bottles weighing approximately 42 pounds.
- Assisted in loading and unloading delivery trucks, supporting timely deliveries and efficient warehouse operations.
Pallet Sorter
American West Pallet
Tolleson, Arizona
02.2016 - 07.2020
- Sorted pallets by size and quality for efficient storage and distribution.
- Inspected pallets for damage and ensured compliance with safety standards.
- Operated pallet jacks and forklifts to transport materials within the facility.
- Utilized manual and and or electric pallet jacks to move pallets from one location to another.
- Collaborated with team members to optimize workflow and reduce sorting time.
- Assisted in implementing process improvements to enhance sorting efficiency.
- Maintained cleanliness and organization of the sorting area at all times.
- Repaired broken pallets by replacing damaged boards or nails with new ones.
- Performed daily maintenance checks on equipment such as lifts, scales, and hoists.
Education
High School Diploma -
Castlemont High School
Oakland, CA06-1994
Skills
- Transaction processing
- Payment processing
- Inventory management
- Customer relationship management
- Product knowledge
- Conflict resolution
- Attention to detail
Timeline
Customer Service Associate
Circle K
03.2023 - 06.2026
Production Associate / Filler
White Water LLC
04.2020 - 01.2023
Pallet Sorter
American West Pallet
02.2016 - 07.2020
High School Diploma -
Castlemont High School