Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Dorrian Hudson

Lansing,MI

Summary

Proven host at Applebee's, adept in menu management and excelling in guest relations, I significantly enhanced dining experiences by optimizing workflow and fostering strong interpersonal connections. My proactive approach in resolving customer conflicts and maintaining high standards of cleanliness and service readiness consistently improved guest satisfaction.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Host

Applebee's
Lansing, Michigan
04.2023 - 02.2024
  • Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
  • Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
  • Checked identification for guests who appeared under age 21.
  • Helped service staff handle demand by distributing food and beverages.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Resolved conflicts between customers when necessary.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.

Education

High School Diploma -

Detroit Job Corps
Detroit, MI
10-2024

Skills

  • Menu management
  • Telephone reception
  • Table vacancy management
  • Task prioritization
  • Menu rotation
  • Strong interpersonal skills
  • Workflow optimization
  • Detail-oriented
  • Team player mentality
  • Health standards
  • Guest relations
  • Hospitality and accommodation
  • Multitasking proficiency
  • Customer engagement

Certification

  • Telecommunication
  • Cable and Network trade Graduate

References

References available upon request.

Timeline

Host

Applebee's
04.2023 - 02.2024

High School Diploma -

Detroit Job Corps

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Dorrian Hudson